"This is Carlisle’s premier hotel and it is always a joy to stay here. Everything has been thoughtfully considered, from the spacious and comfortable rooms to the excellent facilities. What really sets the hotel apart, however, is the staff. They are consistently warm, professional, and helpful, making every stay feel welcoming and effortless. I genuinely can’t fault it and always look forward to returning."

"Ideally located for Hadrian's Wall walkers and next to Milecastle Inn, we enjoyed one night's stay here. Very comfortable and we would probably choose to stay here for several nights if walking the national trail again. "