Find Hotel with a Concierge in Shonan

We’re just starting a 3 week trip in Japan, and wanted somewhere relaxing to stay in order to get acclimated. We couldn’t have found a more perfect place. Our room was lovely, the service level was amazing, and the location was exactly what we wanted. We didn’t want to leave!

I wanted to experience the capsule hotel concept but I was traveling with my young daughter so two women traveling I thought best idea inside the hotel

Everything was great. The staff is very friendly and helpful. The view from the room was just amazing. Loved the separate shower room.

This was by far one of the nicest hotels we have stayed in. It was wonderful to wake up, grab a to-go breakfast at Lawson’s across the street and walk a few blocks to yamashita park. The hotel is beautiful and the rooms are luxurious. The staff are so friendly and accommodating. We could not believe we got this room for the price we did. It’s easy walking distance to everything you could want in Yokohama. We will definitely stay here again.

Fantastic stay and host!

The Hotel New Grand is a historical landmark in Yokohama. The location is hard to beat. It’s across the street from Yamashita Park, blocks from China Town, the International cruise terminal, 15 minute walk to Yokohama Stadium and good access to train system. Only down note is Hotel. Ew Grand needs to upgrade pillows, they were extremely uncomfortable.

Very clean and quiet property. Staff was helpful and kind. Located in beautiful neighborhood close to everything.

Amenities were amazing! The private onsen was a huge draw. In terms of the food, breakfast was a standout; loved it. And the staff were very attentive! Thank you Fujiwara-san!

Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.

I was pleasantly surprised at the size of the room at the amenities that were included. This was a perfect location, 5 minutes.Walking distance to chinatown and the Port. They have a beautiful rooftop Lounge and a bar in lounge on the twelfth floor A very friendly staff. However , make sure they understand what you're asking. I asked about evening entertainment in the area and was told there wasn't any only to find out later that this is the The jazz capital of Japan. There are several jazz...

One of the most beautiful, peaceful, serene hotels we have ever stayed at! Located in area with lots of trees. Private onsen is simply amazing. The Japanese breakfast was the best we have ever had. Highly recommend!

I had a lovely experience at the Kahala. It far exceeded my already high expectations. The staff were superb, particularly the concierge team, who helped me make my sightseeing plan come together with ease. I highly recommend the Kahala.

Amazing modern ryokan with private open air onsen on balcony! Spectacular views of the mountains all the way to the ocean! Great service from friendly and accommodating staff serving in room meals! Large public bath in basement with sauna and free massage chairs!

Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....

Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.