"The staff was very helpful. I had a couple of issues with the airconditioning and the safe and both were fixed the same day. It was my first time in Paris and the front desk gave me some helpful advice which allowed me to move around the city using the buses and metro, did not get to use the tram but all three were within a 15 minute walk from the hotel. I speak very little French, the staff had a good command of the English Language."