2/10 سيّئ للغاية
Amy
مسافر برفقة مجموعة
٢٤ أبريل ٢٠٢٦
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
It IS unique but it is NOT a "boutique gem" as advertised. The staff was apathetic and incompetent. This hotel is in a state of SERIOUS disrepair. The handicap ramp was freshly painted and had caution tape strung across it on day 2 of my stay. The keypad lock is impossible to see at night because there is no lighting that illuminates that area. The floor & rug of the HOPI unit were not thoroughly swept & vacuumed-there were pieces of paper, string, and fuzz on the floor behind the chairs. The top of the headboard was thick with dust. The bottom bedsheet had what looked like melted chewing gum on it.The area between the entry and the bathroom would not be navigable by wheelchair as it was too narrow. THIS ROOM SHOULD NOT BE ADVERTISED AS USABLE FOR HANDICAPPED GUESTS. The lighting at the sink & mirror was very dim & the lighted mirror that was provided didn't work. (Reported on Monday and it was never replaced though I was told every day that it would be.) The sink had no plugging apparatus or rubber plug.
The porch on unit #6 that was meant to function as a lounging space (for me & my travel companion) had dog feces on it, (and no, it was not from raccoons, possums or birds) and hadn't been swept. It had a string of lights that didn't work, had dozens of nailheads sticking up from the floor that were a TRIP HAZARD and the outside porch light didn't work. The stairs to the 2nd floor need new & visible reflective tape.
But the sights and eats in Sante Fé are incomparable!
Amy
أقام 3 ليالٍ في شهر أبريل عام 2026
