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"Had fun at the casino. The room was great. The staff was very helpful. Great view from our room"

"Good pts: Location, valet park, decor, pool/pool deck bar Disappointments: Check-in was abysmal; the clerk took forever to find my reservation and shifted blame for the hotel's obvious error to Expeida. He didn't care that there was no record of my confirmed request for a rollaway bed and said, "let me see what we can do" and then never sent one up. Then he gave us the worst room in the entire property; We were staying 4 nights and I have platinum status and frequently get free upgrades, yet...

"Nice hotel, clean room and wonderful location!"

"The pool was fantastic, the food was okay and the rooms were artsy."

"Great location and good amenities. Please do not trust photos provided in booking rooms based choice. Per desk staff pictures are not right. We booked vista grande king for the seating area. Received what is shown as retrace king with the two big shares shoved against the end of the bed, which were a challenge to find way around in the dark during the night. Desk staff said this is the biggest room, that photos are incorrect, and that the two chairs represent the seating area (shown with...

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"Nice property with a great social hour and within walking distance to old downtown Santa Fe"

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"This is my second time staying here ..its a nice location and it was close to our destination the annual Indian Market. I enjoy the location."

"Its so close to the plaza walking distance. Parking on site safe secure. Uber comes and goes easily. Pool is great, coffee, big shower with body and hair washes. Great Chinese food right next door. Food shopping all over the place. Book it"

"Generally good; although some things need to be fixed and improved, such as loud noise the ventilators make, some swimming pool side chairs are torn, this hotel is generally good. This was the second time stay for me. It was good The room is huge; even the huge sofa bed was there. The floor carpet felt quite old, so it was kind of old, so I suggest you better wear slippers or something. The shower head was a modern one: big circle one, which is not efficient. I like old fashioned smaller head...

"Accommodation was excellent. Staff were very friendly."

"Very nice place to stay!"

"Hotel Encato is the only place that I’ve even felt welcome in las cruces. It’s impeccably clean. They go above and beyond for their clients. Highly recommend."