Find all hotels by Independent in San Dimas, CA

"Rosa the front desk help was very inappropriate with sharing her personal feelings and thoughts on people with Down syndrome. Would be very concerning considering she’s a first point of contact. The rooms were suitable the parking was great possibly due to there not being a large amount of people checked in? On a scale of 1-10 I would give it a 1 only because of good parking "

"The WiFi was not good we had a very weak unstable connection and we were above the office. We just used our own hot spot. "

"The water park was great for young children. The hotel was clean but could use an update. "

"Room good and staff courteous "

"Pro: The property was clean. The Staff are professional. Check In- Easy! Super Close to Disneyland. Cons: They advertise Breakfast included, but I asked the front desk, and was told it breakfast in a bag. That’s not breakfast. The mini fridge in your room makes too much noise. The pillow was too flat for my taste. I felt for the price I paid I was robbed. I could have paid that or a tad bit more and had a good night sleep. With real breakfast. "

"Wish room had a microwave but other than that no complaints "

"Staff was great, shuttle is so convenient and breakfast is pretty good, wish the service was faster but will definitely stay there again"

"So first and foremost when we got there they informed us the water was off so my question was how long will it be off and how long had it been off we were informed since the day before so why didn’t anyone reach out and call us to let us know so we could of booked another hotel in a timely manner. Then we are asking questions and the hostess it was a female she was rude and seemed to didn’t want to help us. Then they told us our room was not available so how we book and the room is not available so confused so they said they could upgrade us she we said can we see what the room looks like and we did and we agreed to the upgrade but what we didn’t check was the bathroom. So we got my disabled mother upstairs and in the room then we went to Disney then she calls us to inform us the water is back on but there is no hot water and the sink was broken so we had to cut our Disney night short to handle this so we went to the front desk and there was a nice young lady working And she immediately said we can switch your rooms so she did. We switched room it was late and we were tired we went to bed and woke up the next day to discover the shower head was broken and it hit my 4 year old daughter on the head my daughter was crying and so scared to even use the bathroom and get in the shower so we ended up checking out early and going elsewhere because it was the worst hotel experience. The shower water kept going from hot to cold and it hitting my daughter in the head was unacceptable "

"Clean room kid friendly "