Find all hotels by Independent in Russell, MA

"Very friendly staff. Breakfast ran out of some food items before closing. Room generally in good condition, but the floor needed sweeping and mopping. And they should have hired a valet or two to help customers with luggage with the elevator being out of order. I watched an obviously exhausted, older traveler become very discouraged when the desk staff told her that she would need to carry all her luggage up to the third floor using the stairs."

"The suite had lots of room and was well stocked for your needs. "

"We received a warm welcome Waited just a few minutes for room to be ready Breakfast included with stay which is always a plus to get you on your way Enough parking for all"

"The staff here is both friendly and efficient. We had some questions about transportation, and the Front Desk people were eager to help us. Although our stay was brief, we enjoyed it and plan to return."

"Stayed here because I was having the floors in my house redone everything was clean crispy everything worked no problems with that but I don’t know if there was a generator or the heating air ducts that were allowed enough that I left the TV on at night and the TV must collect some kind of satellite or something but it kept clicking off whatever station it was on and would be down for a minute or two and come back on I’ll be watching your show it would go blue and then come back on when I got up in the morning I was in the elevator and somebody else was saying the same thing to me but overall everything was clean brand new or at least up-to-date "

"Breakfast was pretty good overall. I didn’t really like the pancake from the pancake machine — it was a little too chewy for my taste. The bed was big and very comfortable, and the hotel was clean. I especially loved the vibrant designs and colors that beautifully represented Chicopee and Springfield. The only downside was that the room didn’t have a microwave."

"It felt very unsafe. Someone was banging on my door and I asked the front desk for help and they were of no help at all. They even said they were "checking the cameras" and no one was there which leads me to believe they either lied or the cameras do not work. They told me to come to the front desk even though I said I felt unsafe even going to the door. Very unprofessional, rude, and disappointing. "

"Very clean, good food "

"The room was spotless and the bed was very comfortable. "