Find all hotels by Independent in Russell, MA

"The staff here is both friendly and efficient. We had some questions about transportation, and the Front Desk people were eager to help us. Although our stay was brief, we enjoyed it and plan to return."

"Clean rooms its peaceful desk ppl are great "

"Recently the restaurant was renovated, great job and the food was good. Nice upgrade!"

"Room was spotless and very kind staff."

"This property was spotless. Staff was extremely courteous. I'd like to recognize Mr. Omar, and Mr.Demar. These gentlemen are the staple of customer service. They were always pleasant. I was always greeted with a smile, as well as verbally. Very informative, and helpful. When you have staff that care they make the difference. I will definitely recommend this property to my fellow colleagues. Customer service is priority 👌 👏 "

"Staff was super helpful and hospitable! Shout out to Jim! We were here during a blizzard and they actually cleaned the snow off of our car! Room was lovely and clean. Great breakfast. "

"Clean and convenient airport location. Close to a great BBQ restaurant. "

"Clean rooms, friendly staff, good variety on the breakfast, good parking space, easy check in and out."

"Clean, safe, great spot, friendly staff. Always a joy to stay there. "