Find all hotels by Independent in River Falls, WI from SAR 940

"We had a reservation for several nights but ended up checking out after one night due to the extremely uncomfortable beds. I had reserved a room with 2 Queen beds but the beds were only doubles. The mattresses were very firm and unsupportive. My entire spine hurt from sleeping on this mattress and therefore I did not get any sleep. My husband experienced the same."

"Too many kids running around"

"Great service"

"No complaints"

"Great stay!"

"I recently stayed at your property and, while I enjoy the area, I was unfortunately disappointed with my overall experience at the hotel. I would like to bring the following concerns to your attention: 1. Front Desk Service On the first evening of my stay, the receptionist on duty was unprofessional and discourteous. I also observed similar interactions between her and other guests. The tone of service significantly impacted my first impression of the property. 2. Room Condition My assigned room had a large crack in the window, which made the room uncomfortably cold at night. Additionally, the bathroom was not up to standard. The bathtub was in poor condition, and the shower had excessively high water pressure, making it unpleasant to use. I considered reporting these issues during my stay but was reluctant to approach the front desk due to my earlier experience. 3. Safety Concern* The ground floor back door leading to the parking area was completely unlit. The path to the escalator was dark, which felt unsafe, especially as I was traveling with family. As a result, I avoided using that exit for the duration of my stay. Based on these issues, I cannot recommend this hotel to others and I will not be returning for future stays. I hope this feedback is taken seriously and that corrective measures are implemented "

"Hotel Crosby was beautiful. Only downfall was the uncomfortable mattresses and pillows. The mattresses were very thin and lumpy."

"Property was nice. Rooms clean. Other guests were nice. Felt safe. But understaffed big time. Nobody ever at the front desk to help you. Tried to buy snacks from the store and couldn’t find anyone to help at front desk. Other people waiting too, all of the time… How is that okay!?"

"Yes it was clean and the staff were awesome, also. The wifi was on point"