"Check in was self service but so easy. The staff were all friendly and helpful. Our breakfast wasn’t free, we had to pay. "

"What a great find. Cave Castle is a lovely hotel and the staff are amazing. I contacted the hotel a few days before with some requests regarding my wife as she has mobility issues. One was for the room to be on the ground floor or close to the lift and the other was for extra pillows as my wife has to sleep upright. When we arrived the staff on reception pulled out our check0in notes and informed us that everything was set up as per our request. The staff are warm and friendly as well as...

"Room was clean, bathroom clean, lovely fluffy white towels. Enough packing places in the car park. Breakfast was lovely and fresh, only found out on our second day of stay that I could have requested a tea pot. I also suggested instead of bowls with marmalade/jam, could small pots be provided to put the jam into. Two complaint, one resolved, we only had one bedside lamp on the first night, I let reception k ow and on the second day a second lamp was delivered. Main complaint was the the TV...

"We stayed in one of the cottages which although a bit dated offer a lot of space and character. The room itself was spotless and comfortable with everything you could possibly need. Loftsome bridge although off a main road for convenience is lovely and quite due to it being a good distant back from it, so you get the best of both worlds a good nights sleep and connectivity to all the local attractions with York not being too far away. What makes Loftsome Bridge special is the staff they are...

"We stay several times a year and we are never let down. The staff are always very friendly and helpful. Rooms are always very clean. Food is always spot on. Highly recommend "

"Nice room. On 4th floor on corner. Ask for room 36!!! More importantly extremely friendly staff at the front desk. "

"Great customer service nice hotel room "

"Very friendly place to stay, they call you by your first name and make you part of the family."