Find all hotels by Banyan Tree in Rawai

"Great staff, huge rooms. Love it"

"Pros: great location, lovely pools, grounds like a small oasis . Room big - dated but clean . Nice size balcony. Nice atmosphere , friendly staff . Laundry on site which is a godsend - the lady in there is amazing . Clean towels and bedding in the room daily. Cons : As lovely as the grounds are the pool area could do with a jet wash (pool cleaned often I must add) The loungers, umbrellas , patio need attention . There seems to be one maintenance guy doing all and I don’t think there’s enough hours in the day to do all . Breakfast - just weird . Staff in there try but cups, Cuttlery , butter etc run out often . Breakfast is like a full Asian meal but you can get an egg/omelette. Again the floor and windows in the breakfast room could do with a good wash . Expedia needs to update the details of the hotel - there is no roof terrace or bar , the beach across the road is not for sunbathing - it’s where the long tail boats moar (still beautiful) There is no winery attached to the hotel for wine tasting ?? Strange thing to put as wine is very expensive there - 30% import tax. We were a family of 13 - even though there’s not a lot of loungers etc it’s no problem , people come and go , including us, throughout the day to go on trips - it literally is a hotel to meet ! The nearest beach with loungers etc is Nai harn beach - 200bht in a grab , which has beach bars (very nice it is too) Despite the few negatives , we would definetly stay at this hotel again . Its value for money"

"The hotel layout was odd and looked much better in photos. Rooms surround the pool (as you can see in pics), so unless the sun is directly overhead, you’re in shade most of the time. Something to keep in mind if you’re after proper sun. The biggest downside was the constant battle for sunbeds, which made it feel like a budget European hotel. There were chairs around the pool, but they weren’t really usable for relaxing. The beach is a 5–10 minute walk, but not great, so we only went a couple of times. It just wasnt nice and the sun beds were old and nasty. My main issue was how they handled our booking when our Dubai flight was cancelled due to the Iran conflict. Despite the situation being completely out of our control, they refused to accommodate us properly. They offered to change dates, but only by downgrading our room and charging us MORE. No flexibility, no effort to help. It came across as very money-driven and left a bad impression. We totally appreciate the need for refund policies. But I think to have asked for more money for a downgrade was insulting. We stayed there for the few nights we had left of our booking and left. We went to another hotel in Kamala and had an amazing time. Kamala was lovely. Shout out to Ayara Kamala where we stayed the rest of our trip. "

"Absolutely loved everything about the hotel. Views are amazing. And the staff were all so helpful. "

"Quiet, beachy vibe, staff was lovely, food was good, pool was nice, locals can pay a daily rate to visit but that was fun because my kids made friends. Bed set up was perfect for a family with 2-3 kids, everyone had their own bed. A solid hour from the airport but not inaccessible, 40 min into ChillVa market. Night life wasn’t for us so not an issue. Overall lovely stay, only slight downside was mosquitoes in the shower area which is open air. A fan would have been nice to keep them at bay while using the bathroom area, but we didn’t have any issues otherwise. "

"Lovely place, staff are friendly especially the young girl at tbe bar who collects tbe rubbish and talks to everybody."

"Always loved this hotel every time we come to Phuket this is a must stay hotel for us will come here again and then again"

"Excellent gym and the food was delicious- both the breakfast and dinner. Healthy options. "

"5 stars across the board. SunSuri Resort exceeded our expectations in every way. The staff was incredibly polite, welcoming, and accommodating throughout our entire stay. The property is very clean, the pool area is beautiful, and the food was amazing. The daily breakfast spread was hands down the best we’ve ever had — huge variety and everything was fresh and delicious. Highly recommend SunSuri if you’re staying in Phuket."