"It seems this hotel hasn't been updated since the 1960s. The carpets were worn and discolored; frankly, we were scared of catching a skin disease if we walked barefoot. With no disposable slippers provided, we wore socks the entire time. A "we don't care" response twice to my message the day before check-in should have been my first clue.
Most importantly, if you have children, do not book this hotel for their safety/life. The windows were disgusting, the paint was chipped, and horrifically, they wouldn't close or lock. With no safety rails, my 3-year-old could have easily fallen out. We got absolutely no sleep because we were terrified. Furthermore, the bathroom had an old internal barrel bolt, keeping us on high alert—if our child locked it from the inside, the only way to open the door would be to break it down.
All night, the loud noise of the boiler starting up and shutting down, combined with creaking floorboards, kept waking me up. After 3:30 AM, I couldn't sleep at all. I wouldn't stay here again for free. With stained orange wallpaper and a cheap MDF headboard glued to the wall, it felt like a last-resort roadside motel. It’s laughable they claim 4 stars; it isn't worth more than £45-£50 a night.
A 4-star hotel should provide water in the room. Instead, reception told us to go n ask at the bar, which was embarrassing. We spent hundreds at that bar only to realise we were being cheated with the wrong mixers. To top it off, the intercom was faulty and never repaired"
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