1. My family and I were checked in on daily by Hector Matos who did a fantastic job with answering questions, giving directions, being available, making reservations. Extremely professional and helpful.
2. The pool was great, 4ft, warm water, activities and plenty of pool chairs.
3. Games were good, bowling was fun, free, VR ranged from $10-$25 my child loved it.
4. Room was the junior garden view with balcony double beds, nice but humid and very cold we could not figure out how to turn the air off especially at night, loved the bathroom.
5. Beach although beautiful had a lot of seaweed along the water line and rough waves, we did not go in.
6. Buffet was good a lot of choices, Restaurants- Sakura, Japanese was excellent, Dolce Vita, Italian was great, Steakhouse, was really good, must make reservations.
7. I gave the staff 4 stars because the lifeguards had attitudes and the initial concierge who checked my family and I in was rude, along with the buffet housekeeper who took my plate and dumped it before I was finished eating.
8. Overall the property was clean and well kept.
9. I would return and recommend for families as well
10. People are allowed to smoke on the property and I even saw a man smoking in the pool, but what can one do.