Find hotels near Punta Allen Park, Punta Allen from SAR 386

"We booked an upgraded master suite with rooftoop pool. We were given a completely different room that wasn't even close to the room I booked thru Expedia. Then they shifted us to another room and even that was not tye room we booked. We were so frustrated by tuat time, we just stayed in a lower category room anyway. Management and admin is awful here!!!"

"Everything about the hotel was incredible, highly recommend. Only downside was Mother Nature (sargassum)"

"The best"

"The staff were all very friendly and polite. Very relaxing stay overall "

"Very peaceful place. Staff is super friendly. Food and drinks are lovely. I enjoyed the morning yoga and meditation. The beach loungers could use some repairs. "

"So peaceful. The room was spacious and elegant. Some might find it a bit dimly lit, but I liked getting away from the bright lights. The property is quiet at night and feels light a sanctuary. Its sister properties encanta - directly across the street, and nest a little ways down the street with some peaceful corners to sit out sleep in a hammock, are both connected to the beach and you can go over any time. There is a staircase leading into the property, so be aware of you have mobility issues. The staff was attentive, kind, and very informative. Melissa is particular spent time chatting and helping us choose where to eat and what to do. Nu is right next door, but I found Hartwood (get the beet!) and Wild so much more delicious. I'd skip the alcoholic drinks. Nothing spectacular to them. Spend an afternoon at the Cenote grande swimming and relaxing in a hammock. "

"We really loved La Zebra. The staff were amazing, restaurants very good too. Our room was comfortable, clean and well stocked with a view of the gulf. The pool was a disappointment being located on an upstairs level with few loungers, and sadly we were inundated with sargassum so swimming off the beach was disgusting. "

"Very disappointing stay I stayed at Casa Gitano after booking through Expedia. Our room had a serious bug problem with numerous insects inside. The bugs were everywhere on our clothes. The sink in our room was clogged, and staff had to come fix it. Shortly after, the hot water stopped working, and we were left having to use cold water. The pool was extremely dirty with sand and debris floating on the surface, and we were told it would take several days to clean, which they should have taken measures for before guests arrived. The experience was extremely disappointing."

"Lovely, except for the insufferable noise from the beach club next door during the day. The rooms were spacious and clean. The air conditioning was great. There were these really cool, large swings on our balcony. Ample drinking water was provided in the room. The staff was very sweet and kind. It is unclear to me how anybody could relax and enjoy the room or swing or the sound of the waves with stadium-level bass booming from 11 AM till 7 PM. People did not appear to be partying or dancing during these hours, in fact, that was hardly anyone around. The hotel is a very close to some of the finest restaurants in Tulum, which is why I selected this part of the beach strip. With the exception of weekend nights, the music that was played in the hotel, and in the hotel bar and restaurant was absolutely charming, but you could barely hear it because of the booming from next-door. "