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"The hotel is lovely but a massive downfall in check in was my room was ready and set up as a family room after constantly asking for it to be set up and getting nowhere getting told someone’s on their way up. It should be done now. finally after refusing to leave reception without a staff member coming with me to do it there and then kids were shattered very stressful and up far beyond bedtime!"

"Convenient locatiin"

"The property was clean and well maintained, and the housekeeping team did an excellent job throughout our stay\. Unfortunately, that was the only positive aspect of our experience\. The air conditioning was not working for the entire three days we stayed\. When we arrived, we found fans in the room, which suggested the hotel was already aware of the issue\. The rooms were extremely hot, and we had to keep the windows open to make them bearable\. When I contacted reception to report the problem...

"Best Western hotel was nice clean room and the staff were very friendly and the breakfast was just what I needed"

"First impression on arrival, front of house could do with some maintenance (weeding). Suite 5*Tap in bathroom had soap marks and hair shavings. Pillows were too hard and mattress was uncomfortable, could feel the springs with every movement we made. Website said city view, but this wasn’t the case,(disappointed). On a positive note, service was good overall. Would stay there again if mattress was more comfy."

"The rooms are clean and tidy but the tv does not work on what I call normal tv you have to try and download BBC IPLAYER OR NETFLIX"

"Apart from me having to contact them and the stress of getting and returning the keys place and staying were great and hoatwas excellent at sorting it out just process and key access needs to be improved"

"Terrible communication and not clean at all "

"Property was clean. Not as stated entire property. Shared facilities. Bathroom via the kitchen on ground floor had child. Did not feel we could relax here as thought we had entire apartment. Outside next to little shop. Traffic island outside meant couldnt park outside and single line. Area around property made us feel unsafe- wasnt the best."

"Absolutely avoid at all costs - hubby and children were left without any place to stay when hosts lost booking"

"Interior has been done really well, in keeping with the grade 2 listing. Overnight stop or max 2 days stay ok. Otherwise it's a bit basic. I did not like how run down the outside was. Pipes looking ancient and covered in bird poo and close to air conditioning unit is concerning. Some of the sash windows need replacing. Parking is £7 a night but not run by hotel but quite a bit for this. Car park at rear needs the seating revisited as the furniture is falling apart, should be somewhere you can...

"Filty from the entrance to the kitchen and toilet. I coukd not have a shower or use the kitchen. The room is fine. The advert says private bathroom but it was shared. I had to go downstairs to the back of the kitchen to get to the toilet. Wont come back. "

"The room was clean and reasonably priced. Sadly I didn’t sleep well as the mattress wasn’t very comfortable - small for a double, and it felt like we were rolling together . Hong had kindly given us a room at the back of the house as I mentioned I am a light sleeper, but because it wasn’t the property I was expecting to stay in, it meant it was near to the main road which was quite noisy through most of the night on and off. I mention this in case others are in a similar position. It was also a...