Search Chalets in Playa Grande

"The overall stay had several positive aspects, including an amazing view, excellent shuttle service, and enjoyable breakfast amenities. The staff we interacted with were courteous and helpful, which we greatly appreciated. Room cleanliness and maintenance were below expectations. The remote and light switches were visibly dirty, the floor had leftover food crumbs, and no facial tissue box was provided. Only one coffee cup was available for a two-guest room, and it was wet and stained. There were also issues reaching room service- non functional number. We were asked to try at 11AM and then again asked for 2PM. Front desk could not assist."

"Amazing location & amazing staff! The food however in the main restaurant was not good. Very tasteless and you could tell they are not using quality ingredients. I really hope they upgrade their food! Would make for a much better experience! "

"My room had ants in them and the faucet knobs were broken. The staff was very kimd but the food was not very good."

"My experience at this hotel was completely unacceptable and deeply concerning. From the moment we arrived, the staff displayed a dismissive and unprofessional attitude, particularly when addressing issues that were the result of their own errors. There was no effort made to accommodate or resolve problems—instead, we were consistently ignored or brushed aside. On multiple occasions, we requested assistance and were met with indifference. At one point, we called the front desk for help and the call was abruptly disconnected. It became increasingly clear that we were not being treated with the same level of respect or attention as other guests, which made the situation even more troubling. The conditions of the property were also far below standard. There was no effective bug or fly control, and the absence of air conditioning in extremely hot weather made the stay highly uncomfortable. The food quality was extremely poor, forcing us to spend significant additional money elsewhere just to have proper meals. Attempts to resolve concerns were consistently unsuccessful. Staff would speak among themselves in a way that excluded us from understanding the conversation, and no meaningful solutions were ever provided. When asking about transportation, we were directed toward services that appeared unreliable and significantly overpriced. Even more alarming were the privacy and security issues. Despite clearly displaying a “Do Not Disturb” sign, staff entered our room without permis"

"The Diriá is fabulous! I’ve seen there twice over the last year and I can tell you firsthand. It is the best hotel in town. Everything is walkable but really you don’t even need to go outside the resort they have everything. The location is perfect. The staff is amazing. The buffet is the best in town. I cannot say enough good things about the Diria."

"El personal muy amable, las políticas del hotel muy malas llegué 30 minutos antes del check in y me dijeron que si quería entrar antes de las 3 (30 minutos faltaban) debía pagar $15 por persona. Después de mí llegaron 2 parejas de extranjeros y si pudieron entrar y de gratis. Le pregunté a la Srta y me dijo que los extra y si pueden entrar antes y de gratis, los nacionales no."

"The hotel was fantastic! All the staff were so friendly and helpful, we loved Dejan and his hospitality. The breakfast was great, nice to pick each day and everything was fresh and delicious. The banana bread and lemon loaf were so tasty! Everything was clean and the hotel was located at the best part of the beach. A little bit of a walk to get to town but the trade is that it’s much quieter which was nice. We’d definitely stay again, thanks to all the staff at the Coast Hotel for giving us a proper “home” away from home! Pura Vida!!!"

"The W was absolutely just pure relaxation in the perfect environment. Costa Rica is not a one and done trip you have to go multiple times to experience all it has to offer. But this is the perfect location on Playa Conchal. Staff was veryy kind , food was good, loved our room the view was amazing and the shower indoor/outdoor I loved."

"Excellent breakfast, grounds were kept very clean and parking was secure "