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Holiday Inn North Phoenix

4.0 star property
Suburban hotel with a fitness center and a 24-hour business center

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Located in the heart of North Phoenix, Holiday Inn North Phoenix offers upscale comfort with practical amenities. Guests can relax in the spa tub or enjoy the outdoor pool. The hotel provides dry cleaning/laundry services, meeting spaces and free WiFi for a convenient stay.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Room service
  • Hot Tub
  • Pet friendly

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About the neighborhood

Map
12027 N 28th Drive, Phoenix, AZ, 85029

What's nearby

  • Rose Mofford Sports Complex - 2 min drive - 2.7 km
  • Metrocenter - 2 min drive - 3.0 km
  • Grand Canyon University - 8 min drive - 11.3 km
  • Phoenix Convention Center - 13 min drive - 21.0 km
  • State Farm Stadium - 21 min drive - 24.1 km

Getting around

  • 19th Avenue/ Dunlap Station - 7 min drive
  • Phoenix Deer Valley Airport (DVT) - 10 min drive

Restaurants

  • ‪In-N-Out Burger - ‬2 min drive
  • ‪Raising Cane's Chicken Fingers - ‬2 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive

About this property

Holiday Inn North Phoenix

Upscale hotel near Grand Canyon University
Consider a stay at Holiday Inn North Phoenix and take advantage of a grocery/convenience store, a terrace, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, multilingual staff, and luggage storage
  • A 24-hour front desk, ATM/banking services, and smoke-free premises
Room features
All 174 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with free toiletries and hair dryers
  • 32-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free RV/bus/truck parking on site
  • Self parking on site (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 2.50 to 10 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per accommodation, per stay, plus a deposit of USD 35.00 per stay
Service animals are welcome, and are exempt from fees
Up to 40 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay
  • Utility fee: USD 30.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 2.50 to 10.00 per person
  • Pet deposit: USD 35.00 per stay
  • Pet fee: USD 35.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Phoenix North
Holiday Inn North Phoenix
Holiday Inn Phoenix North
Holiday Inn Phoenix Airport
Holiday Inn North Phoenix Hotel
Holiday Inn North Phoenix Hotel Phoenix
Holiday North Phoenix Phoenix
Holiday Inn North Phoenix Hotel
Holiday Inn North Phoenix Phoenix
Holiday Inn North Phoenix Hotel Phoenix

Frequently asked questions

Does Holiday Inn North Phoenix have a pool?

Yes, this property has an outdoor pool.

Is Holiday Inn North Phoenix pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 40 lbs per pet. There's a deposit of USD 35.00 per stay and a fee of USD 35.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for a fee.

What time is check-in at Holiday Inn North Phoenix?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn North Phoenix?

Check-out is at 11 AM.

Where is Holiday Inn North Phoenix located?

Located in North Mountain, this hotel is within 3 mi (5 km) of Rose Mofford Sports Complex, Metrocenter, and Castles N' Coasters. Arizona State University-West Campus and Cave Creek Golf Course are also within 3 mi (5 km).

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Reviews

Holiday Inn North Phoenix Reviews

7.8

Good

8.2

Cleanliness

7.2

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 341 out of 1002 reviews
Rating 8 - Good. 350 out of 1002 reviews
Rating 6 - Okay. 161 out of 1002 reviews
Rating 4 - Poor. 78 out of 1002 reviews
Rating 2 - Terrible. 72 out of 1002 reviews

Reviews

2/10 Terrible

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel had been closed down for months... I booked a hotel through hotels.com that had been closed down for months! Unacceptable.
Stayed 3 nights in Feb 2021

2/10 Terrible

leah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scared for my life!

I did not even step foot into the hotel. The entrance was coned off and there were homeless people and individuals doing drugs all around me. Terrible experience. The address and or location must have a problem.
Stayed 1 night in Nov 2020

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, room comfort

It’s good hotel

It’s decent and not bad rooms didn’t smell bad wouldn’t mind staying in this hotels
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Bad ass clean and great services. Thank u for the great stay . Keep up the good work
Stayed 1 night in Apr 2020

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst experience I have ever had. There was no power cord for the television when we checked in. Luckily my fiancé works in IT and used one he had with him. When we were electing to stay another night I was keeping rudely came in and accused us of smoking in the room just because we had a Vape mod on the table. After playing with the housekeeper who I thought understood we did not smoke in the room and we did not Vape in the room she seemed OK. Then I proceeded to go to the desk and a manager came out and said I could not book instead he walked me up to my room and he told me that we could not take the power cord that we provided for the television as well as that we smoked in the room and we did not! I have never been so humiliated in my life and as I have enjoyed other holidays and I will be spreading the word on this evil establishment. The way we were treated was inhumane and later we found out that we were charged for a power cord for the television even though they kept the one we provided! All I was doing was holding onto someone’s Vape mod I don’t even Vape myself it was just sitting on a table and we were accused and judged and treated horribly. We also had a $200 and $50 smoking charge Applied to our card. I am disgusted with this establishment and I recommend that no one stays there ever they are rude conceited judge mental people.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Our door looked like it was busted in prior .. tv didn’t work the 1 st night .. and WiFi also .. couldn’t go to pool or hot tub .. and restaurant was not open ..
Stayed 2 nights in Mar 2020

6/10 Okay

Katie

Bad Area

The hotel itself was not bad. But the paet of town is one of the top 5 worst parts of Phx. I heard police and ambulance sirens all through the night. I will not go back.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and pleasant desk attendants and staff
Stayed 5 nights in Mar 2020

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable clean and spacious. Modern and friendly atmosphere. Very good breakfast and we will book there again. Thanks holiday inn
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

People making my stay a pleasure

Branden and staff were genuine and a pleasure to deal with really nice experience
Stayed 4 nights in Mar 2020

8/10 Good

Kathleen A

Liked: Cleanliness, staff & service
No internet connection except sitting in lobby
Stayed 2 nights in Mar 2020

10/10 Excellent

Anon

Liked: Cleanliness, staff & service, property conditions & facilities
Quick, simple easy check in...front desk was very nice and talkative
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Room was fine. Not special, but clean. I would not eat or drink there. The lobby/bar/restaurant was drab and didnt give off the squeaky clean feeling you want.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The staff was helpful, especially the bartender and staff in the restaurant. I was put off with the comment "you are early for registration " when we got there, but they overcame that soon after we got there.
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Got this room for my 90+ year old parents. Handicapped room. The sink wouldn’t drain, the toilet seat had a broken bolt so it slide off, the blinds were broken, the sliding bathroom door was too hard for them to slide. They moved them to another room. Drawer pulls were all loose. Staff tried to accommodate them but the condition of the first room was horrible. Second room was barely adequate. Overall disappointed in the condition of the hotel.
Stayed 7 nights in Feb 2020

4/10 Poor

Paul, Riverside, Calif.

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room is in desperate need of updating The bathroom has no available means to hang up a towel after use. You want a patron to forge room service re; the replacement of towels/bedding during a short stay but there wasn't a place to hang up a towel. This is the 21st century, there was no WIFI throughout the weekend we stayed there Fix it...theres no reason for the failure to provide WIFI to patrons. And now you're charging $10.00 per room for a nickle & dime breakfast that measures up to none!
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

THe Holiday Inn has changed owner organizartion and the awards card I previously used (Consolidated...) was not recognized. hafe to apply for the ? IHL ? was difficult for the staff to do.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My room did not have internet which made work tougher than what it should be.
Stayed 5 nights in Feb 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I notified the front desk that I was having problems turning on the hot water in the shower. Maintenance came to the room and said that he was unsure what the problem was and that he would talk to the front desk. Nothing came out of it, so we did not have hot water during our entire stay. The doors to the bathroom and closet could barely open, the phone did not work in the hotel room, and the lobby area had a funky smell. Definitely would not reccomend.
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our business has a corporate account with this hotel. I emailed them before hand and told them the name of the employer we had staying there and they still hassled her when she was trying to check in as to why she was checking in and who she was. When I emailed them regarding the driver staying there it said initially that their email box was already full so they couldn’t except any other emails. The front desk clerk said she was going to empty out the email and let me know that she for sure got the email I sent, and she never called me back.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were so friendly and accommodating. clean and quiet.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Hotel is is not kept up like most Holiday Inns and smelled. Not sure if pets allowed to stay here but one entrance smelled like kitty litter and my room stunk. Asked the maid for spray for my room and she gave ME the spray to do it myself! Front desk rude. Use to enjoy staying here but they let the place go downhill. Won’t be staying here anymore.
Stayed 2 nights in Feb 2020

8/10 Good

Ophelia, Minneapolis

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Our stay was good overall. The room was clean. Breakfast was always hot and plentiful. We we disappointed the hot-tub wasn't working. Therefore, we didn't get to use it while there for 2 days.
Stayed 2 nights in Feb 2020

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, nice room,
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I liked everything that I was able to experience about this hotel. From the Staff, to the rooms, to the amenities, etc.
Stayed 1 night in Feb 2020