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"Amazing service, extremely accommodating staff."

"My family and I stayed for two nights and it was absolutely incredible. One of the nicest hotels we've ever stayed in. Everything from the service to the food and the room of course were perfect! We had an incredible view of the city from our 18th floor room. That pool and hot tub especially were a big plus for the kids and us as well. My wife and I enjoyed a massage at the spa which we would highly recommend! Overall, one of the best stays we've ever had outside of our own home."

"The Boston Seaport Hotel was the perfect location for my visit. It afforded easy walking distance to things I wanted to do and see. And easy access to public transportation. We stayed in a spacious room (king size bed) and it was lovely, quiet, very comfortable, and well maintained by housekeeping. . The Starbucks cafe on the lobby level was very convenient, well-run, and had a nice selection of breakfast pastries and other items. Servers were friendly and efficient. Every staff member I...

"Great place to stay when wanting to enjoy the sights. So close to many historic locations and restaurants. Loved being able to walk everywhere, will stay again."

"Nice location of the hotel. Do not book based on free breakfast, coffee, tea and packaged pastries. Room was clean. Lots of stairs."

"Room was clean. We enjoyed the free snacks in the room and the staff was friendly."

"The property is new and well appointed. The staff is not up to the standard. Very disappointed in their customer service."

"Great location, walked to Fenway Park and Newbury St. would stay again for location alone."

"Very small, tight room. There was no place for a suitcase and the room didn’t have a closet. After we switched rooms it was acceptable"

"In the lobby, there was an espresso machine, nice bonus. Obviously an older building with renovations. Overall a great location to walk to various sites. Beds were comfy, bathroom (at least are room) had a small angled shower and a very low toilet. Not ideal for people over 6ft. The front staff were helpful and friendly. Also in the room was a Nespresso machine for additional coffee choices."

"The shower did not work properly. Also the blinds didn’t work properly."

"Gorgeous hotel, very clean and welcoming. We had a wonderful stay, staff was very kind. "

"Coffee should be in the rooms, my iron and ironing board were broken"

"Beautiful neighborhood, and the Copley House was a nostalgic trip back to the days of college dorm living."

"The staff was lovely, Javier and Jasmine in particular, but this hotel was far below par and a genuine disappointment. Trust the bad reviews. Not particularly clean, outdated, with non-functioning AC and unsatisfactory breakfast. Paid way too much, the only upside was the proximity to the C line. Would not stay again, and I regret not checking out and trying to get a refund."

"Staff were mostly nice, but overall one of the worst hotels I’ve ever stayed in. WiFi didn’t work for 3 days straight, the initial room I was in had blacked out windows, housekeeping doesn’t clean the rooms, the rooms are smaller than a jail cell, there is a 2 inch gap at the bottom of every door. It’s incredibly loud, the lift can be heard throughout the whole hotel every time someone uses it. If you have any other options, do not book this hotel"

"The room was perfect and clean. The staff were very accommodating and amazing with all."

"Clean room, great restaurant, great location."

"CitizenM is not a "traditional" hotel. The customer is generally supposed to fend for one's self, including, but not limited to check-in, check-out, finding cups for the room, locating an iron, scheduling maid service. The surface of the shower stall does not have a non slip surface and was quite dangerous once wet. The room is the width of a king size bed. The bed (mattress) is wedged up against the window, meaning it has walls on three sides. Curious arrangement for two to sleep. The shower...

"While I do appreciate a early checkin, there was a mixup and I got charged not only the fee I paid online, but the full fee and deposit along check-in (deposit was expected, full charge was not but was cleared up when I brought it up, did cause my bank to place a temporary hold and lock funds up, but the vacation was still a hit). The major disappointment was finding out GWL dosent do the buffet if they have under 80% occupancy, and the normal food is quite awful, definitely not worth $140+ for...