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"Staff was friendly and helpful!!! Everyone was so nice to my puppy! He loved it too! I love the look and super clean all the time. Easy to get in and out. Definitely will go again for future use!!!"

"Outstanding experience! We thoroughly enjoyed our stay in this lovely hotel. We were greeted upon arrival by Elizabeth, who was warm, friendly and accommodating. Our room was clean, modern and felt upscale. Looking forward to visiting again soon."

"This was one of the best hotels I have ever stayed at, clean, friendly and super helpful"

"The A/C wouldn’t go below a certain temp even when we dropped it lower. The TV being off to the side so one bed could view it was odd. The sprinklers were also covered, making the room a fire hazard and illegal according to Massachusetts law. The bathroom didn’t have a working fan, so it got steamy and the water condensation was everywhere. I did like that we were able to get a discount at the restaurant next door."

"Great location. Very helpful front desk staff. Thank you for accommodating us with a reservation mix up on my end. Early check in was much appreciated by two weary out of towners. Very clean and comfortable rioms. However the breakfast was laughable. Very limited selection of pre packaged sugar bombs. Drink selection was"

"Room was clean. We enjoyed the free snacks in the room and the staff was friendly."

"The room was cleaned"

"Great location for access to train and newbury street and restaurants. Only downside is that no parking is available at site."

"Very small, tight room. There was no place for a suitcase and the room didn’t have a closet. After we switched rooms it was acceptable"

"Fantastic location. Room was clean and comfortable. Staff was helpful and accommodating. We booked a kitchenette and NO dishes or anything to cook with were included, so the kitchenette was not useable. Shower water control handle was broken, but they fixed it quickly after being notified of the issue. Second elevator was broken more than it was operable while we were there. Lots of noise from outside and from the other rooms in the hotel, but we did enjoy our stay."

"Great location, in the center of financial district, walkable distance to Boston harbor"

"Gorgeous hotel, very clean and welcoming. We had a wonderful stay, staff was very kind. "

"Coffee should be in the rooms, my iron and ironing board were broken"

"Beautiful neighborhood, and the Copley House was a nostalgic trip back to the days of college dorm living."

"Good location, poor service, forget about the breakfast (very poor)"

"Room was so small you could barely turn around. If it’s just you prob ok. Two barley fit. Super noisy in our room. Outside house. AC was very loud. Woke us up multiple times during the night."

"The room was perfect and clean. The staff were very accommodating and amazing with all."

"Great location"

"The hotel was different. The bathroom could use a little more private walls, room was small, bed up against the wall but overall great experience, clean and location was amazing."

"While I do appreciate a early checkin, there was a mixup and I got charged not only the fee I paid online, but the full fee and deposit along check-in (deposit was expected, full charge was not but was cleared up when I brought it up, did cause my bank to place a temporary hold and lock funds up, but the vacation was still a hit). The major disappointment was finding out GWL dosent do the buffet if they have under 80% occupancy, and the normal food is quite awful, definitely not worth $140+ for...