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"I loved this hotel"

"My favorite hotel in Boston. Feels like a destination resort….multiple restaurants, year round rooftop outdoor pool, spa, sports bar, and everything nearby."

"Great coffee maker. They left a coffee k cup inside it."

"Love this spot close to everything will stay there again for a quick boston getaway"

"Great location for the price but housekeeping didn’t clean our room one night and I had to ask multiple times for clean towels and grab and go breakfast wasn’t that great. Front desk people were awesome and mattress was comfortable"

"Great location"

"Very good services"

"Staying at Citizen M is a lot like shopping at Aldi. There's some insider knowledge needed. The hotel is fairly high tech. The check in is mostly self service. You even make your own key card. You must use your key card to operate the elevator, which is great for security, but frustrating for first time travelers who aren't in on the secret. In your room, you use an ipad to operate your TV, lights, climate, and blinds. The room is small, but the lobby is huge and really nice — the kind of place...

"The location was excellent, very clean and nicely decorated rooms."

"Very nice place!"

"great location but overpriced for the outdated and small rooms. There are no amenities and the destination charge is a joke..(a bad one at that!)"

"Room was nice, staff was accommodating. Awesome restaurant connected to the hotel."

"We loved the location! Unfortunately, there was no coffee maker, kettle, or refrigerator available. These items can be requested by calling housekeeping."

"Clean room, but parking if you have a rental car is not convenient. There are no elevators, as it’s in an old brownstone, so beware if you have a heavy luggage - you may be carrying it up 3 flights of stairs. Otherwise it was a nice room, comfy bed, and clean bathroom."

"Stayed only one night but it was the perfect location for leaving for our cruise. Wonderful accommodations and great breakfast."

"Clean room perfect stay"

"Great stay, the bathroom needs a deep cleaning- the walls and bathroom door need a good wipe."

"Beautiful property. Lounge and dining area so inviting and perfect for my business needs and personal needs."

"Not bad"

"very nice hotel"