Find all hotels by Independent in Penfield, NY

"Upon arrival, no toilet paper in the room. Check-in time scheduled but not allowed to until almost 5:00 PM"

"Elevators broke no hot tub listed but was broken ! View of the parking lot and it was during a really heart breaking time dso disappointed !! "

"Clean, spacious room with friendly staff. "

" Absolutely NOT "

"The lobby is nice, very inviting."

"Very friendly staff, even at 12:30am. Our bathroom was a very tiny toilet+tub room with the sink in the main bed area, was ok for us, but would be impossible to get ready if one of you was still sleeping. Nice sheets, very tall beds. The condition issues were all just maintenance, cleanliness was good. The toilet paper holder and toiletry holders were both broken. "

"The staff (Sera) was very helpful. EV chargers were available and working; they were only Level 2 and cost more than superchargers."

"Parking was great, didn’t stay for breakfast! Staff was very friendly!"

"The hotel was very clean and the room was clean and comfortable. The staff were nice, helpful, and available. The neighborhood where the hotel is located is very artsy and fun."