Find all hotels by Fairmont in Park Ridge, IL from SAR 877

"Breakfast was bland, cups, plates, forks not clean. Housekeeping didn’t clean rooms property, wasn’t made aware roof top wasn’t open if that was the case I would have never booked. Staff poorly communicated late checkout guidelines. "

"Very nice very cozy "

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"coffee was great"

"Nice staff and easy check in/out process "

"The staff was very responsive and friendly! We would have enjoyed having a smart t.v. so we could have streamed shows or movies. Bigger, fluffier towels would be nice."

"Clean and well kept overall. Great Australian restaurant in the lobby. "

"I was very disappointed with my stay at the Congress Hotel. The room was in clear need of maintenance and updating. There were cracked tiles and damaged drywall, and the overall condition felt worn and neglected. The heating and air conditioning unit did not function properly, which made the room uncomfortable. The blanket provided had visible holes, and there were noticeable gaps under the door, allowing noise and light from the hallway to come through easily. Soundproofing between rooms was also extremely poor—it often sounded like neighboring guests were in the same room. Additionally, the space appears to have gone decades without meaningful updates, with heavy layers of old paint and an overall dated appearance. Unfortunately, the condition of the room significantly impacted the quality of my stay."

"Staff made a huge difference. So nice and clean! I will stay there again. Loved the view from our room too."