Find all hotels by Handpicked Hotels in Oxhill from SAR 972

"Room was clean but far too warm with no Aircon control. Did not have breakfast in the hotel."

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."

"All good except breakfast. Food lukewarm and large party of golfers made so much noise we had to leave. Cannot blame hotel for this, but staff did nothing to ask them to modify their behaviour. Room good, wifi good, no other issues and good value."

"Room was eh, very noisy and zero air flow. Smelled very moldy and my nose is stuffed up after in night. Decided to eat local at the restaurant and was a disaster. €60 for two people and was the worst risotto, basically eating straight pepper seasoning, my GF had a burger and was so spicy she was sweating. Then had to wait nearly an hour to get a desert, that tasted very off, like expired tasting. To top it off, not really a reception, so you have to go to the bar, and wait like you are getting a drink and it’s a bit akward. "

"We come to this hotel alot. And always find it good. It is in a great location and always enjoy ourselves. We had a slight mix up with our dinner reservation but Brad dealt with it quick and effectively even giving us a courtesy call to let us knkw a table had been available earlier than expected. All staff are friendly and proffesional."

"Our go to place to chill and have fun staff great"

"Room was clean and shower was good. TV turned its self on twice so unplugged- coffee and tea hadn’t been restocked and empty milk sachet left. Fine for a budget one night. Bar area and bits nice rooms just bit dated "

"Good breakfast selection and efficient friendly staff. Nice room, not too hot which makes a nice change. Comfortable bed."

"Fabulous room really large. Great handwash / toiletries etc. Superking bed. Amenities high quality. Staff super lovely. Loved our stay. Will absolutely come again."