"We took my mom for an over night trip, she is in her 80's and disabled. I requested an ADA room near an entrance. We arrived and had a room close to the lobby. After we were in the room and had carried all of her medical equipment in, we realized the air conditioner was not working. After maintenance came and could not fix it, we were moved to another room that was as far from the elevator as it could possibly be. After moving everything, the air conditioning was barely working in the new...

"We were very disappointed that the Starbucks located in the casino was not open for business."

"First room we were given, had a bad odor and we requested another room I am a senior as was another family member we were given a room at the end if the property where there were hardly any other guests The second room was better, but still in the last building. Check in took about 20 min and as i asked questions the term " third party" was repeated numerous times. So because we chose to use expedia to book our room we were penalized as the desk clerk pointed out "third party"...