Find Hotel Wedding Venues in New Rochelle, NY

"I recently stayed at the Lotte Hotel New York for a girls trip, and unfortunately, the experience was far from what we expected. This hotel came highly recommended by a family member who frequently stays at both the Seattle and New York locations, so we went in with pretty high expectations. Right from the start, there were issues with the room. The shower wasn’t properly draining, which made it inconvenient to use, and to make matters worse, the shower head was malfunctioning and spraying water in an uncontrolled way. It made what should have been a simple, relaxing experience frustrating instead. The most concerning part of our stay, however, was when security attempted to enter our room unannounced. Thankfully, they were unable to get in due to the safety hatch on the door, but the situation was unsettling and unacceptable. When we brought this to the attention of the hotel staff, they showed little interest in addressing the seriousness of the issue. We were told someone would follow up with us, but no one ever did. Overall, the lack of responsiveness and concern from the staff, combined with the maintenance issues and the alarming security incident, left us extremely disappointed. We will not be staying here again in the future "

"By far the best hotel and staff I’ve ever stayed with in New York "

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"Staff was nice but we did not have hot water for 2 hours on Friday evening. They did compensate me a bit for the inconvenience They also did not clean the room one day and I called for clean towels but we never received them so I had to call them again hours later. Location was good. "

"Check in was a mess with no on line available….ling line. Elevators got overwhelmed with surge after workshops"

"Location was good. Room is old and needs renovation. Bathroom door was rotting, fans did not work. Dated. Bed was very comfortable"

"The room was clean and comfortable and the staff helpful. Convenient location and a great view from the room. The room lacked a coffee maker, however amenities were otherwise great."

"Great location. Friendly employees "

"Stayed a few times at this hotel, great vibes, rooms fantastic, and location awesome ❤️"