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"We were not told that the room would not be cleaned each day, and we had to get additional bath towels. There was noise from the adjacent room at 5am. We were double charged for a phone call. The fee for parking is outrageous, and I refused to pay $60 a day! The hot tub was not cleaned properly when we arrived, and had to clean it ourselves. When I called guest services, I had to wait ten minutes to get an answer regarding why no new towels were in the room and the response was that the...

"Muy viejo y desgastado"

"The room was very nice and clean however housekeeping came very late in the day and we spent a couple of days waiting for them to finish so we could get in our room!!"

"Friendly and helpful front desk staff. Amazing view of both falls!!! Breakfast was expensive, but very large portions, so we shared a meal easily. View from breakfast was amazing!!!! Love this hotel."

"Just excellent! Honestly the room didn’t feel thaaat small And it was super clean and bed comfortable. As a single female traveler I felt super safe Everyone front the front desk, to the doorman to the concierge and guy setting up the cabs was a 10/10 in friendliness. Just great."

"Great, family friendly hotel. We got 10th floor jr suite that overlooked the Clifton hill and had partial waterfalls view, watched fireworks from the room at night. It’s on the expensive side but worth it. Breakfast buffet was just ok, probably could skip that next time but it was convenient to have the option right there."

"Great overall just a far walk from Clifton hill"

"Clean room good emplacement"

"The hotel and rooms are old. It's noisy outside. There were workers doing maintenance, which wasn't a great experience. Even though the guy gave us a better room, it still wasn't clean or modern enough. The New Yorker Hotel has a good reputation, and I hope they take better care of it in the future."

"We enjoy"

"Great location!"

"Clean room fun location."

"Staff were friendly, I was able to check in a couple hours early. In short walking distance to Penn Station/Madison Square Garden. About a 10 minute walk to Times Square if you want to be in a less hectic area. Room was kind of tiny but suitable for 2 people for a queen size bed."

"Everything looks nice, so close to the Niagara Falls my family and me we really enjoy every day n this beautiful place I want to come back"

"it smell like pee in bathroom"

"Nice hotel, clean and well located"

"The elevator service was simply inadequate. During our stay, we frequently had to wait several minutes to catch an elevator down to the lobby. There weren't enough elevators, sometimes one or more were out of service, and they were too small to accommodate all the hotel guests and their luggage. At least once, some of us, frustrated that we couldn't get an elevator to take us down to the elevator, pressed the "up" button, went up to the top floor, and then stayed on the elevator to get down...

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"I stayed 2 nights, May 29th and 30th and checked out Sunday 31st. When me and my husband got to the hotel around 9am, we asked the lady at the desk, she had glasses on and she was very pleasant, she told us that we could check our bags and that she would call us if we could check in earlier, very helpful, her name started with an S, but awesome customer service. The guy at bag check was really nice to. The same lady called me around twelve and said that we could check in earlier, so that was...

"Staff was very welcoming and nice."