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"I wanted to share some feedback regarding our recent stay at the hotel. While we were looking forward to a special experience, a few issues unfortunately impacted our visit. First, upon entering our room, there was a renovation odor. Additionally, while we booked a Fallsview room, the Falls were only visible from the left corner of the window. This felt significantly different from the full, direct views displayed in the hotel's promotional pictures. Second, we were very excited to watch the...

"Evere things is good"

"It is centrally located near Times Square. Access to subway is only a block away and there are many dinning options around the property. The lobby is very well maintained and appears to be fairly modern. My room was clean and bed was super comfortable. It is, however, an old building that really need to have the rooms updated. The AC did not work in my room and it became uncomfortably hot with bad smell. Reported to front desk staff and nothing was done during the hottest days in July. ...

"to build something instead of the breathtaking nature near the falls, you would expect a much better hotel, service, design, amenities etc...."

"We liked everything! The hotel staff were accomodating and friendly. The hotel had a very pleasant and clean smell!"

"Bit pricey, but by far the best view of the falls. The falls view, with balcony is so nice. The view, hearing the falls if you open the window. It was all lovely. Thanks."

"Great location and great hotel to stay when you want to visit NY and be in the area"

"👍"

"Ik heb geen ontbijt gezien. Personeel bij de receptie kan wel wat vriendelijker. Personeel wat schoonmaakt was echt top en behulpzaam. Personeel beneden bij de ingang was vriendelijk."

"Don’t bother paying extra for the continental breakfast! They give you a voucher that has a beautiful picture of a croissant with a nice bowl of strawberries and whipped cream. Then in the print you get a choice of one: toast, bagel, croissant, muffin or pastry. No option of fruit. Most days all I could get was two pieces of toast because that’s all they had. They gave me orange juice in a shot size glass. VERY DISAPPOINTING Hotel is old with rich history but is clean. Staff were nice."

"This doubletree is in a great location right in betas Times Square and Penn station! MSG is right there! People are extremely helpful! The roof top bar is really nice!"

"Great location close to all attractions & the WeGo transportation stops which made it very easy to get to & from the hotel. Clean & modern room with a nice view. Friendly staff. Would stay again!"

"Good service"