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"Reservation Not Honored- Terrible Customer Service My flight was canceled, so I emailed the hotel in advance to explain that I would be arriving the following day. Despite being notified, PUBLIC gave my room away and did not honor my reservation. The staff refused to acknowledge their mistake, offered no meaningful resolution, and were incredibly rude throughout the entire experience. They even refused to provide the general manager’s name when I asked to escalate the issue. This was a...

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Hotel is a great bang for your buck. Staff was kind throughout and held my bags before the morning of my checking until the room was ready. Rooms are very small and do not contain a private bathroom, but the hotel makes that clear up front and did a good job keeping the shared bathrooms clean and well stocked. Hotel is in a good location (only a minute walk to the waterfront and 5-10 minute walk to the subway). Would recommend for anyone planning on exploring the city and spending most of their...

"The rooms are much smaller than you realize. For the price I payed for six days I expected more. The staff were friendly and helpful."

"Great location for events at MSG. Onsite restaurant is good. Rooms are basic - no refrigerator, coffee maker, small. They charge almost double for a room w 2 beds vs 1. All of this was fine and expected. What was not was the 10-day hold for $380 security deposit. I had 2 rooms - so $760. That’s not acceptable."

"The room was extremely small. Very noisy area. The outside area was an open to the public 24 hours. Couldn't sit in any peace. The sprinklers would go off with no warning and you would get soaked."

"friendly staff, 4 elevators, very secure (can’t reach certain floors without the key) housekeeping did great with the room"

"Front desk staff was very kind and helpful. Only one at a time so it did become a bit of a wait but they did their best. Room did not have a shower but provides shower supplies. Overall a good space for a large group of people"

"Great for location because you’re right next to the Grand central terminal, quite literally. The hotel isn’t well maintained though, it’s looked after but still quite old fashioned. The bathroom wasn’t suitable very different to"

"The location of this hotel was perfect!! The hotel is beautiful and clean. The front desk was very kind, they were able to hold our bags until we could do early check. Which was very easy to do. Would 100% book here again my next trip!"

"Se tenía una expectativa más alta del hotel, por el precio"

"Excelent hotel just 3 minutes away from Time Square. The staff was super helpful and kind with us and overall a fantastic experience. I will definitely comeback."