Find all hotels by Independent in New Hey from SAR 594

"Good hotel"

"General manager and the cleaning team were very helpful and was the only one that we felt that understood good customer service. Lifts are small. Card wasn't working on the second day and had to come back downstairs after running the Manchester marathon to get it activated again. Reception staff barely made any eye contact the whole time we were there which came across rude and unhelpful at times. Good place to stay for low-medium budget and location near the station is good Avoid the restaurant completely. Worst customer service I've ever experienced. It's not part of the hotel but it's joint next to it. Staff there are very rude and one of them shouted at the top of his voice across the room "oi oi" because the card machine didn't go through. He should have come over and explained what had happened calmly but no he continued to shout and say "I AM SO BUSY" to us in front of all the customers at the bar. He should never shout or raise his voice at anyone. I have never had my voice raised at in a restaurant/bar never mind be shouted at. Not long before this, the other member of staff came over and put some reserved signs down at our table saying "sorry you need to move". Again this was in a rude tone and I had just ran in the Manchester marathon and was shattered (it was obvious I was wearing running clothes and the medal), and instead should have said "sorry just to let you know this table is booked in __ minutes and I can help find you a new table if that's okay?"."

"Super overnight stay at the Brittania, shame I was solo this trip as was welcomed with a upgrade to a fantastic room wasted on me lol, shame about breakfast which I missed as service didn't start until 7.30am my flight was 8.40am, would have got all 5☆ if breakfast started at 6am, big old building lots of character, could do with a bit of tlc, otherwise great stay."

"Great stay"

"Clean room but bathroom needs some refurbishment, especially around the toilet. Bed was really comfortable, which was surprising as it looked exactly the same type of bed I slept in at The Copthorne Hotel in Newcastle a few weeks ago which was so uncomfortable I ached all over when I got up. I would have mentioned it to the Receptionist on checking out but I wasn't asked. Staff were amazing, helpful and friendly. We were not happy with first room allocated on the 2nd floor, view made it feel like a prison but was re-allocated a room on the 4th with a lovely view of the canal. Breakfast was OK but not very hot - I hate cold mushrooms! Bar pleasant but not very big. We had a drink on the afternoon but it was too busy for us to enjoy a drink after 10.30pm so we didn't bother."

"Beds have a hard end on so no good if you are tall."

"Gorgeous hotel. Spa was lovely. And great breakfast"

"Great stay, would recommend"

"Very friendly hotel and extremely accommodating. They allowed me early check-in and late check-out, which made a big difference. Excellent value for money, and there was no language barrier at all as all staff spoke English not polish. It’s a great option for families. I stayed for 3 nights and had a really comfortable experience. It’s about £15 by Uber into Manchester, you can use the hotel shuttle which runs every 20 minutes for around £3 to the airport or uber £7 which is very convenient. The food at the hotel is quite basic, but there’s a Travelodge on the same grounds, and a pub called The Romper just a 10-minute walk away that serves excellent food. WiFi is bit hit and miss especially on 2nd floor. Overall, you really can’t go wrong staying here."