"Our stay at Hilton Rome EUR La Lama was largely excellent. The hotel is beautiful, modern, and well maintained. Michael, the valet on duty at arrival and departure, was outstanding and provided truly professional service. Unfortunately, a serious incident on April 23, 2026 overshadowed our experience. An evening valet/bell staff member dropped my husband’s leather bag in their storage room, damaging his MacBook Pro and Aura device. The total damage exceeds $2,100. We immediately reported the...