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"As usual customer service was exceptional. They were very accommodating to our requests. At check-in and check-out Nancy was efficient and very friendly. Wide variety of options for breakfast which is much appreciated. Pool and gym were nice touches. Thanks for another nice visit to everyone at this Sonesta location."

"Understaffed, room wasn't ready at 4:30pm, 1 person serving 30 people at the bar, breakfast food nothing special and not worth $17 per meal."

"Excellent breakfast"

"Great landscaping and the breakfast in the morning is nice!"

"I was very disappointed with my stay. The pool was out of service, which was one of the main reasons we chose this hotel since my kids were looking forward to using it. Although breakfast was good, housekeeping was a major issue. I stayed for four nights and had to call the front desk twice to request my room be cleaned, but I was told it wasn't on the schedule. We ran out of toilet paper and clean towels, and the room wasn't cleaned until the day before we checked out. Overall, it was not a...

"First off the location in the Tuscan village was amazing, love the shops, restaurants all within walking distance. Staff, rooms, pool and fitness center were outstanding. My famliy and I loved our stay and will be back."

"Great"

"Wonderful place to stay. Great hot breakfast & friendly staff"

"Awesome"

"Everything was excellent except swimming pool had to much Clorox"

"Hotel is under major renovations and does not disclose this! Hotel emailed me the morning of my check-in date to tell me that the 2 bedroom suite I had reserved months in advance was not available. The morning I was to check in is when they email me to tell me this news as I'm on an airplane traveling across the country about to arrive. The rate being charged in no way reflected the major renovations going on. Hallways, elevators, lobby, breakfast area all under renovation. We went elsewhere....

"Clean room and location was great"

"Excellent"