Find hotels near Merchants Square, Ossining from SAR 515

"Did not use their internet. Staff was nice. Provided free water at the front desk. No coffee machine in the room. That would have been nice. Cleaned our room daily and provided lots of fresh towels. "

"clean room and good service. Location is great. Only thing is the indoor fan is so loud and the room is super dry."

"We arrived at the hotel around 9:00 AM and requested an early check‑in. Despite this, we received no communication or updates from the hotel, and the standard 4:00 PM check‑in time passed without any notice. When I followed up at the front desk, I was told the room was still being cleaned. By 5:00 PM—eight hours after our arrival—we still had no information. The second front desk agent I spoke with was unable to provide any meaningful assistance. This left us no choice but to escalate the matter to the manager. Unfortunately, the manager’s response was unacceptable, unprofessional, and dismissive. He stated that the room was not ready, refused to provide even an estimated availability time, and claimed there was no way to check with the cleaning staff—an explanation that is unreasonable and concerning for a hotel of this standard. We were finally able to check in at 8:00 PM, which is four hours past the regular check‑in time. The complete lack of communication, transparency, and basic customer service caused significant inconvenience and reflects poorly on the hotel’s operational standards. The only positive aspect of this experience was Alex, who was the only staff member who provided genuine assistance and helped resolve the situation after hours of unnecessary delays. "

"Favorite place to stay! Always a great experience"

"Esta en muy buen lugar"

"This hotel had the makings of a good place but it’s tired looking. It’s pretty run down. The walls are also thin and you can hear everyone. The AC isn’t on half the year so you can’t operate it in your room. The staff was nice but they can only work with what they have. Had high hopes for this hotel but won’t be staying again. "

"I would go back! Nice location and great stay."

"Amazing everything especially staff."

"Not sure how this hotel is rated as a four star hotel, I think because of the location. Room was dirty and curtains had holes in them. Main and Bathroom Doors were hard to close and needed maintenance, making loud noises when trying to force them to close. No parking available through the hotel. "