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"We stayed here as a family of 5 (2 adults and 3 kids - 10, 6 and 4) in the traditional Japanese room. We didn't get in till 6ish and left early so we could get to Kamikochi but I wish we had of added another night or at least got there at check in time to make the most of the facilities. Unfortunately we didn't have time to use the onsen. The traditional room is set up for tea when you arrive and then the staff comes back later to make the beds for you. The kids loved the experience. We were also able to wear the yukata to dinner. You can call down for kids ones to be brought up. Staff were lovely. We hadn't booked a food package as I have picky eaters but we went to the dining area on level 1 and were able to order a Japanese set meal for my husband and I and the kids had chicken nuggets, spaghetti and ice-cream. Highly recommend"

"Great staff,very clean…lots of extras to feel at home! "

"Fantastic stay which totally exceeded my expectations! Location: * Convenient: about 5-7 minutes walk from Matsumoto Station and Matsumoto Bus Terminal * About 15–20 minutes walk from the main attractions like Matsumoto Castle * Lawson and Family Mart convenience stores at your doorstep * Safe and quiet neighbourhood Rooms: * The room was surprisingly spacious and very clean * Beds are really comfortable * The hotel provides guests with their owj junbei to wear in the room and around the hotel premises Amenities and service: * Staff were very friendly and helpful; check-in was a breeze * I was totally amazed at the buffet breakfast which featured such a delicious variety of Japanese dishes. Really really good and one of the highlights of my stay I would strongly recommend this hotel to anyone staying at Matsumoto! "

"Loved the central location to Matsumoto train and bus station. The hotel was walking distance to the castle, frog walkway, Media Garden and restaurants. The room was comfortable and loved the self-service amenities offered (toiletry options, coffee, tea). Would definitely stay again!"

"Spacious room, friendly staff and great onsen experience."

"Clean room, excellent staff, large room, high end amenities, great location to visit Matsumoto castle."

" Clean room and friendly staff."

"I would stay here again when visiting this area again. Excellent hotel and service. "

"Loved this location. Walkable to the train station with all the perks of a typical Onyado Nono accommodation. This location is perfectly maintained, the staff is friendly, and the food is exceptional. One of our favorite Dormy Inn experiences in all our travels. You won't regret staying here!"