"we booked with expedia and their email stated everyone in our travel group 7 adults had a 1 hour free spa experience, when we checked in the hotel said no we were not able to have this.
l questioned this and showed them the email but they denied it, l feel they should have honoured this, we booked 4 rooms for 4 nights, not a pleasant check in welcome.
Breakfast was very good and the hotel shuttle to the beachclub was very convenient."