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"Excellent shopping and area is very walkable"

"Room was very clean and tidy"

"I was traveling from Edmonton to visit a family member who was at The Royal Columbian Hospital, which kindly referred your hotel as one of three options. We chose The Ramada & booked through Hotels.com. While planning, we checked the website & Trivago which indicated that breakfast was included with the room reservation. However, when we went for breakfast & asked the front desk lady, she insisted it was not included. I had to pull up The ad/booking to show her the inclusion. I realize now when I check that the hotels current website mentions a restaurant on site, not complimentary breakfast, but given the conflicting info during booking, a coupon or similar gesture for the 2 days we stayed would’ve been a nice way to resolve the discrepancy. Additionally the hospital informed us that if we booked with them, we’d get a discount. We were not offered any discount after booking through Hotels.com. On a positive note, I wanted to highly commend the lady who checked us out early.She is a people person, great with the public, she is pretty & has a beautiful smile. She explained we wouldn’t get a refund which we were ok with. Despite the excellent service from the front desk agent at checkout, the issues with the breakfast inclusion & the discount mean I will not be returning to your hotel. Sincerely, Cheryl "

"Great hotel with clean rooms and very friendly staff. The location was convenient and the service was excellent. I would happily stay here again."

"The staff and breakfast are the best things about this hotel -- rooms are older and ok but love the staff"

"Very nice and clean rooms, no scents. The property is nice and the staff is very kind and great at answering any questions you may have. The jetted tub is a great feature too! "

"Room was disgusting. Piss all over bathroom"

"Everything was great"

"Check-in was quick. Hot tub and pool were good for the kids, although the pool was ice cold. Rooms run down a bit, hair dryer did not work, closet door was falling off and the inside shelf in the closet fell when we were there. Showers are average, what you would expect for a motel. Breakfast was ok, eggs were good, sausage was dried out and waffles stuck to the pan pretty bad. Overall, it did the trick but would consider somewhere else next time"