"Na"

"I asked if I could pay for late check-out, and and the lady at the front desk said that they do late checkouts and you can pay from, but they were fully booked. I went online and there was a lot that I could book for the next day. What I wish you would've said would be check in the AM to find out if you could do a late check out, cause I only wanted an hour later or was willing to pay. So this experience compared to other places I've stayed, it's just to tell me that you're fully booked when...