"Lovely hotel and very helpful staff. Excellent food. Disappointed with the spa facilities, certainly not luxury. Massage rooms were in a hut next to the swimming pool. You had to walk behind the reception desk and through the swimming pool to get there. There was no relaxation room. Enjoyed the massage but for the price I had hoped for some luxury and somewhere to lie down and chill afterwards. Also you have to go through the tiny gym to get to the hot tub and if someone is using the treadmill...

"We didn’t really like anything about the hotel. The staff are friendly but are all very young. Very tired decor and not maintained particularly well. Spa is awful. No shower in our bathroom which is unheard of in this day and age, especially in a heatwave! No mini fridge to keep drinks cool. Small, stuffy room and advised not to keep windows open as the midges will enter! Very, very overpriced. Felt quite ripped off."

"The Malvern is a hotel run around a health club and spa. The best feature is its restaurant which is modern and serves good food. The spa itself has a nice and warm indoor / outdoor pool but the facilities are dated and tired. The rooms are very tired, think 1970’s travelodge, and in desperate need of an upgrade. Staff pleasant."

"The room was overall clean.The staff were helpful.The best thing was that the property has its own parking. Overall the stay was comfortable.The stay was worth the money I spent for two nights.There are porcelain cups and bowls with few spoons.But you may carry plates if you wish to eat something.It would have been much better if they had repaired the wall mounted heaters to warm the room because the weather was cold.Instead there was the portable heater which took much time to heat up the...

"Shower didn't work"

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Clean room, helpful staff, especially as we arrived fairly late. Very cheap."