Find all hotels by Independent in Lackawanna, NY from SAR 231

"The room was excellent. The staff friendly and helpful. We enjoyed the free breakfast and the pool. Plus, we got to see a few deer out our window. Great place "

"Gentlemen at the front counter. Cons - in a room near the parking lot bright lights shining in the room it never gets dark for sleeping. Noise in the hall at 2:34 AM. Smoke detector hanging from the ceiling "

"Very decent location. Hotel is old but great! No issues while I stayed there."

"Nice hotel clean"

"Everything was perfect"

"I did not rate this 5 stars as it was barely a 1.This hotel was a nightmare from the start when i tried to check-in! Despite my showing the manager I had a confirmation number for 2rooms/4nights/6 people,he only had 1 room and suggested we share the 2 queen beds! He did come up with a mini suite for the first night and could find a second room for the last 2 nights leaving me to find an alternative. Unless you have death wish, I would book elsewhere as I'm sure the health department would shut it down. There's mold on the walls (don't stay on the 3rd floor!), room carpets are disgustingly filthy and housekeeping has no idea what theirnob entails. Wet towels(3days) were never collected, waste baskets never emptied, beds made with sheet over duvet ... This was must a bigantic germ fest!!"

"Danielle in the restaurant was absolutely incredible. Sabrina and the desk staff amzing as well. Never stayed at a hotel where the staff literally makes you feel like family. Amazing experience."

"Staff is always friendly. Room was spotless"

"A great air hotel - spacious room, friendly staff and a good sports bar for NFL NHL fans!"