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"Room was clean and staff was helpful."

"Clean room, good ontsen on top floor with view on Mt Fuji, great breakfast (unfortunately no gluten free bread or plant-based milks), very helpful staff at helping navigate public transport. "

"The staff and hotel amenities. Very convenient and the onsen is a must try when you plan to stay. The view of Mt. Fuji is stunning from our room. Didn’t expect it to be on fuji view! Overall, it was a great experience! Arigatō gozaimasu! 🙏"

"Beautiful hotel, friendly staff with attention to detail. Onsen and museum were great. Corner room with Fuji view was incredible! "

"Resort was a perfect mix. One side had a grand view of Mt. Fuji, the other side looked out into the theme park (Fuji Q Highlands). Hotel Guests had free access to the Onsen next door and had an enclosed walkway for access. The onsen was clean and had a great payment system for items you need (vending machines, souvenirs etc...); electronic bracelet that allowed you to purchase from venders & souvenir stoors. Final Payment for services at a kiosk on the way out. "

"The roof top hot springs has to be the best view you can ever ask for. We loved everything about this stay. Best hotel we’ve been to. The staff were amazing!! We definitely didn’t want to leave and would 100% come back. "

"Amazing room options with incredible views. View from rooftop terrace and traditional food options was wonderful. "

"Most memorable stay in my life. Kaiseki dinner was amazing. "

"Absolutely magnificent experience! Everything was great! From professional service, to clean rooms and absolutely beautiful garden! "