"Had to unfortunately cancel our accommodation due to a family matter, meaning we couldn't travel. Explained this to the hotel, but there was no consideration of this. In fact, they didn't even reply. Very disappointed at lack of communication/care. "
"The room was good , clean and comfortable. Unfortunately we had a security incident where someone managed to open our room door in the middle of the night . Luckily I had my dog who I think gave the person a fright.
I tried to explain to reception in the morning but no one speaks English .
I then sent a follow up email in German and English which they took days to reply to and then just said the night staff needed more training .
It was a very scary experience which I didn’t feel the took on...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.