Klais Vacations

"This property is brand new and the shower all filled the bathroom with 1/2” of water the staff was unable to assist. They made piles of towels to block the water from the poorly built bathrooms they are all like this. No concessions could be made by the hotel"

"The hotel room smell was awful."

"The staff spoke great English and were exceptionally helpful and patient with all of our questions and requests. The building is older and lacks air conditioning (very few places in the area seem to have it) but it is very clean. The older style wood finishings and stained glass windows are very charming. The coin laundry room in the basement was also very helpful. Overall this hotel seems to fit the vibe of the area perfectly. My partner and I would stay here again without hesitation!...

"The property was very modern and clean but basic in a nice way . The staff were friendly and the location was excellent. Really nice reasonable priced cafe below and excellent supermarket under the hotel , which again was reasonably priced Mittenwald is a very beautiful place ."

"Really friendly staff and clean property"

"Great Staff, But a Rough Stay for Non-Smokers The Good: The front desk lady was incredibly kind—she let us check in and worked directly with Expedia to resolve a booking glitch for us. The room was spacious, and the bathroom looked recently updated. The Bad: The Smoke: If you don't smoke, beware. Our "smoke-free" room smelled terrible, forcing us to buy air freshener. Because guests are allowed to smoke on the closely connected balconies, we couldn't enjoy the view, and a neighbor was even...

"I regularly travel globally for both business and pleasure usually staying at hotels of this class. The Bergresort has the worst service I ever experienced, a complete contrast to the Alpenpark (owned by the same family) where I stayed twice previously. At this level (4 star superior), rude, staff making customers feel unwelcome and ignored is not acceptable. Don't go to this hotel for a relaxing time. "