Find hotels in Keenan, TX from SAR 210

"The wall paper in room was separating from wall. Needs to be replaced. "

"Very nice hotel.."

"I was surprised to be charged for parking "

"Nice hotel "

"The location is great! The rooms are clean and staff is very nice and kind!"

"I didn’t use either service. The gym was very small and consisted of two stationary bikes and a treadmill. "

"The property was beautiful and accommodating "

"We enjoyed our rooms beds was soft and comfortable. The pool was nice."

"The pictures posted on the listing/website are misleading. I know pictures have to be touched up, but those pictures were not an accurate representation of the actual property. Driving up, the property looks old and outdated. We were skeptical but wanted to give it a chance. Walking up to the front doors felt like they have high crime issues or a need for more oversight around the area. The gentleman working the front desk was exceptional and his customer service was outstanding. Probably the only good thing going for the property and why we gave it a chance. The lobby, elevators, and hallways need updates and a good cleaning. Entering the room, same vibes; they need updates. The bathtub in our room was halfway filled with water. It wasn’t a special request or very welcoming. The receptionist at the front desk said the faucet leaks and they are supposed to check the tub every other day to ensure the drain plug isn’t down. We requested a new room as we weren’t sure the last time the tub had been cleaned. The next room, no drain plug for the tub and there were used bandaids on the wall. We quickly exited the room and requested a refund for our stay. We aren’t the type of family who requires the nicest hotels around. We want comfortable and clean. Outdated doesn’t bother us. But we couldn’t allow our young children to stay in a place we didn’t feel safe or clean. "