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"booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here! "

"Location excellent, well trained staff"

"Did not use the pool."

"Staff professional, always helpful. It is such a pleasure always staying at this hotel "

"The best and most restful sleep ever"

"Amazing "

"The waitress at the buffet (second floor) provided outstanding service, her name is liu wei, we greatly appreciate her!"

"The room was amazing, the bed was very comfortable and the deep soaker tub was great. I could hear the airplanes going by but and it was quite loud, but it didn’t bother me. The staff were nice and responded quickly when i had an issue with my non smoking room smelling like smoke. I will be back next time I am in Shanghai"

"Room condition is excellent especially the bathroom which is very spacious and warm with separate air conditioning control. The landing area is a nice touch. Bed is very comfortable. TV is big and sharp. The only thing is that we did not get a welcome fruit platter which we got all the other hotels. View from the window is also great. Hotel is one block walk from nearest subway station. Neighbourhood is quiet and appears somewhat upmarket."