Find all hotels by Shell Management in Ixtapa

"Great clean room, food was great, staff were great. "

"We stayed at this resort as a family with our 10-year-old at the end of December, and we had a really enjoyable time. We were genuinely surprised by the number of pools on the property — there are many of them, most are heated, and they were very pleasant. The food was great, and the staff were always polite, helpful, and welcoming. The beach club was also excellent, and it’s only about 10 minutes away with a dedicated shuttle bus, which made it very convenient. The only negative part of our stay was the pullout sofa bed in the room, which was meant for our child. Our king-size bed was very comfortable, but the pullout mattress was terrible — extremely thin, and you could feel the springs directly through it with almost no cushioning. We had to call the front desk, and they brought a thick blanket to place on top, otherwise our child wouldn’t have been able to sleep on it. Honestly, I’m not sure why such a nice resort with great amenities would have such a cheap pullout mattress. We also spoke to other guests and it wasn’t just us — others had the same issue. Other than that, we really loved our stay. The resort is very green, feels private, and is very family-friendly. This is one of the few places where we can honestly say we would love to come back and stay again."

"The Tropicana exceeded our expectations for our last-minute trip. It will now forever be the spot we go to whenever we come back to PV."

"Great. Much more welcoming than other hotels in PV. Really happy with the service i have received."

"Great views, quite "

"Amazing resort with amazing staff and the most awesome amenities. There was so much to do. The views were unbelievable. The food was delicious. We even saw whales from our room. My family and I will absolutely be returning to the Hilton in Puerto Vallarta. Amazing staff and the entire resort was spotless. Buffet had different variety daily."

"The staff were most helpful and accommodating. Thank you"

"Room was nice, staff was friendly, food was great."

"Great resort, friendly staff, good food/drinks and kids had a great time "