"Received false smoking charge upon checkout. Hotel said a sensor tripped once. Housekeeping manager checked our room. called the front desk and told them to remove it. Front desk said no manager available but they have been having issues with their system. We had check out. Can't get a reply from the hotel to get it removed."

"extremely tired looking rooms with cracked vanity with big gaps; housekeeping is not thorough at check in time (found a bag of forgotten clothes as well as used train ticket inside drawer). Phone was disgustingly dirty and dusty."

"Disappointing Service at Reception Unfortunately, my experience with the reception team was very disappointing. The issue we encountered appeared to have been caused by their own mistake, yet it was not handled or resolved in a manner expected from a hotel of this standard. I had hoped for a more professional and proactive approach, especially given the level and reputation of the hotel. Instead, the response felt dismissive and unhelpful, which significantly affected my overall stay. At this...

"No to both. We were given a voucher that only allowed us to get a coffee and one type of pastry, although they had many others available. It was like being on a welfare line. For a high end hotel charging five hundred dollars a night, that is unacceptable. When we made the reservation, they said you get a continental breakfast for free. What we got was far from that."

"Very clean and close to Times Square "

"🙌"

"Its a great fun hotel, perfect for kids because of the location and atmosphere. Rooms are small but its NY, incredible views."

"Nice decorations and vibe"