Find all hotels by Independent in Irving, NY

"Thank you! We had a really great stay with the exception of one thing- on Thursday, April 9 we came back to the hotel during the afternoon. Upon arrival, we discovered that our room keys had been deactivated and we couldn’t get into our room. I went to the front desk and told the person there and she re-activated our keys. When we entered our room, it was apparent that our bags had been looked through. Things were moved and taken out of our bags. Nothing seemed to have been taken but it was incredibly unnerving that our things had been touched and looked through. I reported the incident and was assured a manager would be notified but I wanted to also say something here. There are many many options for hotels in the area. This is our third stay at this location and we are disappointed that this happened."

"Red Roof do better! This is right across from the new Bills stadium. Your building is run down, the beds need to be replaced and the rooms updated!"

"Clean and comfortable. And affordable rates."

"The Breakfast was very good and the Attendant was a very friendly and happy woman who always helped start the day off in a good way. The Curtains need to be replaced and the mini fridge in the room was removed and the ice maker was broken. The Bar closed early, wish it was open at least 1 hour longer. The Bed was very comfortable and pillows were very comfortable. Towels very soft and smelled good. Was disappointed the local Hockey Broadcast was not on the tv. Rooms need a little general maintenance like fixing the peeling wall paper. Maybe a USB outlet or 2 would be nice. "

"Not much to choose from"

"Everything was great, also the lady who served our breakfast was the sweetest! Can’t remember her name but she gave great service for me and my family on Easter Monday. Shoutout to her! "

"The bed was too soft and too low to the ground."

"Just okay overall. Staff not friendly or inviting. I was told no real Easter celebration, such as Easter Egg hunt or Easter bunny for children, but then there was an Easter bunny. My grandchildren were excluded from The event or information was not accurate? I probably would not choose this hotel again. Certainly not the White Inn values from when I lived there with my children."

"Room was decent. Not 5 star, but a bed and a shower. Unfortunately, no soap or shampoo in the room. Hotel room door definitely needs a paint job. No staff at front desk, had to call a number to get someone to check me in. Had to plug in heater because it was obvious the room wasn't used in a while. Breakfast was advertised but there was none. Parking lot needs work. Ton of potholes and property was not very clean with ice maker out of order, garbage bins and other cleaning items left in corridors. Great restaurant next door was a positive. Average hotel at best and ownership should make investments in improving the property experience instead of making it a money grab."