"We recently stayed at this hotel and while the dining staff were genuinely kind and helpful, and the hotel is situated at a nice location with good surrounding environment. Our room experience was disappointing. We booked a non-smoking room, but the smell of smoke was so strong it woke us up during the night. The staff offered to move us to a higher floor, but it wasn't really an upgrade, and the smoke smell continued. We even had to open the porch door in the middle of the night just to get fresh air. At checkout, when we shared our experience, the explanation felt dismissive, saying they couldn't control other guests. We expected a clean non-smoking room and we did not get it."
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