"On the first night of my stay, the hot water wasn’t working, so I had to take a cold shower. When I first brought up the issue, I was disappointed that her initial response was not an apology. I would have appreciated a simple and sincere apology for the inconvenience. I also had to ask about compensation myself, rather than having it offered proactively. I was eventually provided with some bottled water, but I felt that a sincere apology should have come first."

"A nice boutique hotel. Good location. Very friendly staff who tried to accommodate our requests. Will stay there again when in London."

"Fint og venlig personale"

"The perfect place for the O2 arena. All excellent and a freshly cooked full english. Parking included too."

"Great!"