Gerabronn Vacations

"Some employees were quite helpful. Others, like one at the reception told me “we do not provide that service” when i requested a fan in my room. He refused to take it to my room and instead pointed at a fan and said you can take that one. There is no A/C in any of the rooms, which isn’t nice when you’re in 36 C heat with humidity. There also is no fridge in the room, which means only the hotel cafe had drinks. In a town where almost everything is closed early, i think there should be minimum a...

"Wir hatten bei Ankunft ein kleines Problem mit den Zimmern, es wurden statt drei DZ nur zwei DZ und ein EZ reserviert. Das Problem wurde unmittelbar und professionell gelöst. So stellt man sich guten Service vor! Wir würden dort jederzeit wieder buchen."

"nice hotel friendly staff, clean "

"Didn’t like the check-in process with no staff and available and having to use WhatsApp to communicate. Upon check-in our air conditioning unit was not working during a heat wave. We were told to wait it out. We waited eight hours and it never kicked in. We were offered another room, but it would only be available for a portion of our stay. After several hours we decided to call Expedia to book another hotel. Expedia called the owner of Toploft. The room he previously offered was now available...