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"The room was clean. The bed was a twin but could be made into a double. The bracket had be left on one of the twin bed which we kept banding into our leg every time we walk passed. Which was a lot. "

"The staff are so friendly and care about making sure your stay is comfortable. They were really accommodating to our child’s needs and our requests."

"The hotel is located within easy walking distance of public transport. The room was comfortable and generally calm. Reception staff and cleaning staff were friendly and helpful. The gym is really excellent. Certainly one of the best I have used, well provisioned with excellent equipment, water, apples (a really nice touch) and towels. The only complaint is that we had to ask for the room to be 'refreshed'. "

"Had issue with people using drugs in the parking area and constant banging from the upper floors. The staff were great and tried to address our concerns. Would stay here again!"

"The room was cleaned altought the bathroom floor was having some lines of mould. The staff were ok. the houskeeper how attend us didn't know who to sort a baby cot and we have to call several times to fix it. the breakast varieaty was good mixed of english breakfast and pastries andd fruits and bread. one of the staff who was tidying the breakfast was't very polite,she was cleaning the only2 coffees machies before the close time, and I was unable to take my coffee as she was rude on her approach and didn't give alternative of apologies, very rude face. the rest of the staff didn;t see them smile or give a nice gesture.all very quiet and plain face. Maybe some training in communication and costumer service will be good. "

"Nice veranda at bar"

"The room was clean and spacious enough. The shower gel was empty, (not life threatening just annoying) as we didn’t want to unpack our toiletries from our flight as we were flying again in the early am. We had dinner at a pub nearby (walking distance) and ordered dessert at the bar to bring to our room. The dessert took nearly an hour, and they brought the wrong thing. Again- not a huge deal, but 45 min to deliver the wrong items is bizarre. The staff was kind enough, and we didn’t complain because again- not big deal stuff. We were not about to wait another 45 min for the correct treat, nor call the desk for shower gel. All in all we’d stay again. Good location close to terminal 5, and the shuttle (6 and change euros each way pp not arranged by the hotel) was convenient enough. "

"Location is perfect for exploring Windsor/Eton . Setting on the Thames is lovely."

"Excellent stay"