"Good customer service (I had to extend my stay but change rooms, the cleaning staff moved by baggage between rooms for free). Overall clean and well maintained. The only warning I have is that the heat build up is pretty bad in the rooms and there is no air conditioning, just windows that you can open and a fan provided. I would recommend it for the cooler months but avoid it come mid June through September."

"Checkin keep in mind this an apartment not a hotel also in a very busy location in Soho. No instructions before arrival and communications with the host was a challenge (poor English) After hours eventually got access. The apartment is modern well laid out but as advertised no aircon and with recent temperatures in London that was a problem. 2 fans were provided but they made little difference. The apartment is advertised to be on the second floor but in fact it has 6 flights of stairs not a...

"Smaller than expected but a great place, location and help. Laundry was a big plus."

"The rooms were NOT as advertised There was NO ONE to answer the phone or doorbell! The help when finally found was NO HELP and in fact rude! They would not give refunds for cancellation of stays even greater than 24 hrs out"

"stayed in a studio. check-out was at 10. i got a knock on the door PROMPTLY at 10 and was watched as i left the apartment. water is warm enough, but it cannot get hot. shower is tiny and i’m 5’1. messaged staff the day prior if they had a scale. they said yes. the morning of check-out, turns out their scale had been broken for a while. receptionist during the weekday was cold and uninviting"

"Overall enjoyed my stay, location was great, staff was friendly and helpful."

"Clean. Great location. Easy check in and check out. This is my second time of staying here. Id be happy to stay again"

"Well I want to be honest and say I haven’t travelled in a long time so full disclaimer I may be out of touch with staying in new and hip places. Although the room is small especially for a tall 6 foot guy it’s not bad. This is not a regular hotel stay in the traditional sense. The neighborhood is safe and its situated in a great location to eat and get anything you need but there is no receptionist or on-site person to talk to directly. I’m old school so I like to speak to someone one-on-one and...

"Great Host and great location outside the craziness of main London. Gave us a glimpse into the life of an average Londoner with easy access to transportation to see rest of city. Only negative was unable to use backyard due to trampoline. Recommend as a great pick."