Find all hotels by Independent in Dorking from SAR 420

"Large clean room"

"We had a room on the front of the hotel over the main road, if your a light sleeper - not so good. Bath needed re-enamelling in places. Room was very clean as was the bathroom, sadly one of the bedside lights hadn't been checked and was not working. Would have been nice for the Espresso pods to be identified, as there were 3 types but no identifying marks other than they had 3 different coloured edges, great if you know, but if you didn't then it was pot luck, which resulted in some of them being wasted. we'd definitely stay here again for the location and value for money in the area. Royal Albert Hall, V&A and Natural History Museums all within half a mile."

"The hotel and room were clean. The check in staff were great. However, the shower had nothing to keep the water in so we had to use all the towels to mop up the flood which was annoying, even though we reported it. As a result we kept having to order clean towels. We couldn’t book into swimming till you check in but there was no space for groups of more than 1. There was also a problem with the curtain that no one came to fix so we had to climb and deal with it ourselves. "

"The room was very clean, comfortable bed and a great powerful shower. I slept well and was not disturbed by being on the train side of the building. The staff were really helpful and friendly, not easy in a big busy hotel. Breakfast food was good and great value for London."

"Clean room in quiet location"

"Lovely stay from start to finish. The staff were very friendly and welcoming, and check-in was smooth and efficient (just note there’s a £25 deposit, which I hadn’t expected). The room was spotless, and the little touch of chocolate on arrival was a nice surprise. The location is very central, making it perfect for getting around. Overall, a 10/10 stay—I’d happily return!"

"Very comfortable room and the view is one of the best in London. We had a great breakfast too. Highly recommended."

"Every time we come to London (4th-5th time here) we stay here at Park Plaza. Always top noch and star rating. Really great place to stay, i unfortunately have to lower the star rating for 2 reasons. One day our room was very poorly cleaned and restocked with coffee and amenities, rubbish cans not lined, etc. The last thing is the greeting from the manager, evey time we have come we usually got a good bottle of wine and a fruit bowl. This time not so. Go a small box of chocolates and a package of dried fruit. Disappointed as a returning customer. Additionally, they yet again changed thier computer system since the last time we were here and of course no pruor customer records were kept. Which is a huge negative as they have zero way if knowing whonis a returning customer and who is not. Therfore this dramatically lowers customer service to us dedicated, returning customers even thou it's every 2 or so years we visit London. Still a good place to stay, down from great. Hopefully thigs go.back to the level.of swevice we are use to when we stay here. "

"Breakfast was a "