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"Everything was fine, but the lady at the front-desk, terrible attitude The staff was great and the place is nice"

"Buffet was nice, pool was ok but not very clean, room was ok but I think better maintenance of facility would be nice. Laundry service was expensive (in my opinion). Had a big excavator working right next to pool so kind of takes away from the relaxing beach atmosphere. It was ok. Not the best but not the worst"

"El hotel cumple con lo básico necesario. No cuenta con estacionamiento lo cual creo es una mejora necesaria."

"Always a clean room and plenty of clean towels were provided daily. The staff were cordial and polite. "

"I stayed at this hotel expecting a comfortable stay, but the experience was extremely disappointing. The hotel sits right on a main road, so it was very noisy throughout the stay. On top of that, there was no electricity and, as a result, no running water. The hotel confirmed by email that the power outage had knocked out water service and that they had no idea when it would be restored. With no working bathroom, no water, and no timeline for when anything would come back, staying was simply not...

"Good location, very helpful staff. Restaurants,shops and museums. 30 minutes drive to the beach."

"Our room was cleaned daily for our 6 night stay. Staff made sure to keep the AC on for our return to the room which was very appreciated by my kids who were dying with the Merida heat. The pool was closed for 2 days which was not ideal but other than that this was a great place to stay at."

"Todo bien"

"Muy bonito hotel. Si no te importa que este un poco alejado. Lo recomiendo altamente."

"It was beautiful. I loved the style. Locations was great. Very pretty. The only thing I would feedback is . The quality of the mattresses , seems like old and I was not able to turn off the light of the air conditioning , not letting me sleep well. Other than that, super cute hotel"

"Un buen hotel, con buena ubicación, personal muy atento y instalaciones en buenas condiciones. Creo que falta mayor atención en los alimentos, el desayuno es bueno pero se escasean mucho los alimentos, en las habitaciones, la puerta del baño se fmpieza a picar por la parte baja y el colchón ya rechinan los resortes. En términos generales es una buena opción."

"Me gustó la parte de la alberca, definitivamente no deberían ofrecer desayuno incluido, el desayuno no llega ni a tipo americano."

"El desayuno buffet relativamente bueno. El cuarto terrible la cortina no servía para absolutamente nada. Dormir con mil luz, cero descanso … te apagaban el aire acondicionado cuando salías entonces llegas y es un horno el cuarto pero si prendes el aire ilumina todo el cuarto y es imposible dormir, sumándole que la cortina es de adorno y entra toda la luz de afuera. Llegué y no me dieron cuna y me prometieron dar una al día siguiente pero nunca me la dieron"

"Es un engaño, las fotos no corresponden a la realidad. Alto precio para un hotel, viejo, descuidado, sucio, ruidoso. Lo venden como un hotel boutique, pero en realidad es una casa vieja con pileta en lugar de alberca. Le dieron una “ arreglada” y ahora lo hacen pasar por un buen hotel."

"Espectacular! Un Oasis en medio de la selva Yucateca, gran servicio, jardines hermosos y una de las albercas mas bonitas del mundo para relajarte y pasarla increible."

"Staff is superb and the grounds are beautiful"