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"Everything was fine, but the lady at the front-desk, terrible attitude The staff was great and the place is nice"

"No estuvo tan bueno"

"Nuestras sábanas estaban sucias y viejas, el personal si las cambio pero con mala actitud."

"Hotel bonito, super ubicado si vas a la embajada de USA (está en frente) y tiene un jardín privado por el que puedes llegar a plaza Harbor. Desayuno rico."

"For the most part it was alright. Clean and pretty hotel and rooms. However, the bathroom was a bit narrow and sitting on the toilet had you almost against the wall. The air conditioner dripped all night and there was this big puddle next day. A chair or two would be nice inside the room as you have to eat on the bed if you bring food inside. As for everything else, the staff is efficient and kind. Sadly the pool was under maintenance when I went so I can't tell about it."

"Muy bien ubicado restaurantes y cantinas clásicas cerca"

"Clean room, the front desk and cleaning staff professional and friendly. The location very strategic 10 out of 10"

"Our room was cleaned daily for our 6 night stay. Staff made sure to keep the AC on for our return to the room which was very appreciated by my kids who were dying with the Merida heat. The pool was closed for 2 days which was not ideal but other than that this was a great place to stay at."

"Las habitaciones bastantes limpias, pero la atención del personal deja mucho que desear"

"POR EL PRECIO CUMPLE EL OBJETIVO, SIN EMBARGO EL AIRE ACONDICIONADO DEJO DE FUNCIONAR EN LA MADRUGADA Y A LAS 6 AM PEDI UNA SOLUCION Y ME DIJERON ESPERARA A LAS 9 AM AL TECNICO EL CUAL NUNCA LLEGO, HICE MI CHECK OUT A LAS 12PM Y PUES NUNCA TUVE LA SOLUCION"

"Habitación limpia , buena atención . Cumple de acuerdo al costo . Falta capacitar más al personal."

"Everything was good, great location."

"Pasamos unas excelentes vacaciones de aniversario en La hacienda La atención es excelente desde recepción, meseros, limpieza, te hacen sentir en casa Las habitaciones enormes, bellas, siempre huelen rico! Las instalaciones, ninguna foto les hace justicia!"

"Clean and well located"

"It was beautiful. I loved the style. Locations was great. Very pretty. The only thing I would feedback is . The quality of the mattresses , seems like old and I was not able to turn off the light of the air conditioning , not letting me sleep well. Other than that, super cute hotel"

"Espectacular! Un Oasis en medio de la selva Yucateca, gran servicio, jardines hermosos y una de las albercas mas bonitas del mundo para relajarte y pasarla increible."

"Simple but beautiful. Amazing location and the view! Staff was very helpful."

"Un lugar mágico y el staff y la comida son increíbles !"

"Hotel, ubicación muy bien y cuartos bien. Todo bien al momento."