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"Everything was fine, but the lady at the front-desk, terrible attitude The staff was great and the place is nice"

"Lack of maintenance on few areas, like tile on pool coming apart. Rooms might need some upgrades due to humidity. The staff very attentive and helpful"

"Hotel was pristine. Staff were amazing. Room was impeccable. The AC I. The room, however, was not great. We adjusted the thermostat but the room didn’t really cool down much. It appeared to be pre-set in spite of what the room thermostat said. It was a HOT week in Merida for sure, and perhaps the grid doesn’t allow much. I don’t know. But for sure we wanted a 5-star AC unit to be able to sleep and recharge."

"Nuestras sábanas estaban sucias y viejas, el personal si las cambio pero con mala actitud."

"Trouble with hot water. But a great place to stay for the value. Will definitely return."

"Reservé este hotel porque en Expedia se anunciaba que contaba con alberca. Al hacer el check-in nos informaron que estaba fuera de servicio por mantenimiento. Por el estado en que se encontraba, parecía ser un problema de tiempo atrás y no algo reciente. Considero que esto debió informarse antes de la reserva, ya que fue uno de los principales motivos por los que elegí este hotel. Pagué por un servicio que finalmente no recibí. El segundo punto es la ubicación. Aunque está en el Centro...

"No tenía terminal para el cobro, tuve que ir al banco a retirar para pagar. El lavabo del cuarto tenía fuga de agua y en la regadera había cabellos. Solo estuve una noche."

"Clean room, the front desk and cleaning staff professional and friendly. The location very strategic 10 out of 10"

"Our room was cleaned daily for our 6 night stay. Staff made sure to keep the AC on for our return to the room which was very appreciated by my kids who were dying with the Merida heat. The pool was closed for 2 days which was not ideal but other than that this was a great place to stay at."

"The swim up bar was a treat for us adult travelers. We also enjoyed the poolside buffet that had excellent menu options. The rooms were very elegant and spacious."

"The hotel has very old furniture, bathroom, towels and bed sheets. WiFi wasn’t working properly. TV set and TV box are too old that wasn’t working well."

"Excelente hotel, excelente ubicación, limpieza, amabilidad del personal, delicioso desayuno bufett, con toda confianza me vuelvo a quedar ahí"

"Everything was good, great location."

"Muy bonito hotel. Si no te importa que este un poco alejado. Lo recomiendo altamente."

"Clean and well located"

"It was beautiful. I loved the style. Locations was great. Very pretty. The only thing I would feedback is . The quality of the mattresses , seems like old and I was not able to turn off the light of the air conditioning , not letting me sleep well. Other than that, super cute hotel"

"Espectacular! Un Oasis en medio de la selva Yucateca, gran servicio, jardines hermosos y una de las albercas mas bonitas del mundo para relajarte y pasarla increible."

"Simple but beautiful. Amazing location and the view! Staff was very helpful."

"Un lugar mágico y el staff y la comida son increíbles !"

"Buen hotel. Rico desayuno. Bonita alberca. Lo recomiendo."