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"The hotel room had the same amount of claustrophobia as (I'm presuming) a UK prison cell. Could've used a good clean too. Literally no amenities in the room, just a double bed and a tiny single bed just above it. It was cheap and convenient for my flight. That's literally the only positive I can give this dump."

"Room was clean, staff were great. Any issues I did have were swiftly sorted and resolved. Really nice place to stay and 10 mins walk from new street station. Breakfast is a standard buffet style and really pleasant."

"The room was really clean and well put together. The AC was a god sent considering the heat wave that was going on. Staff were exceptional. Food was great and we really enjoyed the roof top bar. Will definitely be back"

"Very good"

"Ordered room service at a late time of the night. Whilst I don’t expect gourmet at 1am it is reasonable to have something edible. £35 for 2 dry panini rolls isn’t really good enough and this could be improved. Also no spa - which should make the 5 star experience better."

"Breakfast was fine Aircon was decent Bar staff were obnoxious 💩 , we are not just robots. Won’t be staying again"

"Our stay at this hotel was amazing. My daughter and I thoroughly enjoyed our stay and will definitely come back."

"Excellect lady on reception day time july 10th. Very helpful."

"Spa was really good and friendly staff. Breakfast staff were friendly and welcoming."

"Staff really welcoming and pleasant. Rooms were perfect and clean. Plenty of extra air conditioning around the hotel due to extreme high temperatures. Quick check in and check out. Offered a glass of bubbly on arrival. Despite busy hotel and World Cup Football there was no noise so slept really well. Breakfast was lovely, great selection of food and juices. Perfect location and will definitely stay again."

"Friendly staff. Great sized rooms. Excellent breakfast. Unfortunately, property advertised as having air conditioning which is only available in the lobby areas. Rooms only have a type of climate control that does not help with extremes of weathers. They did signpost on arrival that all cooling systems were down which was unfortunate due to the heatwave present."

"Very good stay. Lovely room. The only downside was the accommodation was a little far from the centre"

"Holtel was very clean and tidy, easy access to centre with transport. Overall experience was great breakfast also was excellent. Will vist again."

"Overall the room, pool, and breakfast were very nice. We also enjoyed the saunas."

"The staff were all brilliant especially the reception staff. The room was lovely and clean and had everything we needed. The breakfast was really good with lots of choices. Would not hesitate to stay here again."

"Good value and friendly staff"

"It wss good coffee tea ironing board hair dryer toilet paper spacious room fan bathroom internet firm bed lamp tv internet lottle noise because of close room space and of course all watching football secure tidy central of shopping area"

"Breakfast was extortionate and dire. Not worth the money. It is outsourced and nothing to do with the hotel. The rooms are not cleaned everyday nor are the towels changed. Nobody comes to check for housekeeping. The room was like a sauna. Extremely hot rooms, creaky floors, dirty carpet and windows. Windows don't open. Bathroom water pressure is just awful. There is no fridge or airconditioning in the room. I didn't use the leisure facilities. Aircon is only around the reception area. The hotel...

"We liked that the hotel was right in the heart of town and that there was a lot of energy and activity around. The restaurant was only fair in so far as the food goes. The service was haphazard in the restaurant and there was no one to greet you. The room was okay , but it was cold when we were there and the heat did not work. We had constant air conditioning blowing on us. The front desk was sympathetic to the problem, but was unable to fix the issue. By the second night , the front desk person...

"Sucked"